Communications Manager (Internal/External)

KeyBank•New York, NY

28d•$80,000 - $150,000

About The Position

The Communications Manager is an individual contributor role reporting to the Senior Communications Manager. This position will act as a strategic and collaborative advisor and team member across the Commercial, Wealth and Institutional lines of business, working to proactively identify and execute on internal and external tactics that support a broader communications strategy and business priorities identified by the Executive Leadership Team. In this role you will support the development and execution of integrated communications plans that tell KeyBank's story across North America. You will work closely with business leaders and teammates to craft timely and relevant content, including commentary and story angles that highlight our expertise and connect with current news and industry trends. Your efforts will encompass both external and internal stakeholder engagement, including thought leadership initiatives, awards, conferences, bylined content, media interviews and executive positioning. We seek a proactive, intellectually curious, and solutions-oriented storyteller with a proven track record of executing successful campaigns, with a focus on delivering integrated communications strategies. The ideal candidate is passionate about building relationships with journalists from national, broadcast and financial media and internal partners. You should have an integrated marketing communications mindset, recognizing opportunities in owned, earned, paid and social channels, and be able to coordinate with business partners to bring efforts to life across all platforms.

Requirements

Bachelor's degree in English, journalism, communications, or related field
5 to 7 years of internal and external communications experience in financial services
Excellent written and oral communication skills; proficiency in editorial and proofreading ability
Proven comfort level/experience working with mid to senior level management; demonstrates level of professional presence
Demonstrated creativity and ability to develop innovative and compelling communications
Proven ability to manage multiple projects in fast-paced environment under general direction from manager
Ability to produce a large volume of high-quality communications materials with attention to detail
Strategic thinker with ability to anticipate client needs and demonstrate level of influence based on understanding of business area
Good data analysis, problem-solving and critical thinking skills with the ability to report on and analyze communications efforts for future improvement
Demonstrated flexibility and adaptability in order to accomplish goals in evolving business environment
Ability to effectively collaborate; proven track record of solid relationship-building
Highly motivated and team-oriented self-starter with leadership potential

Nice To Haves

Agency experience
Crisis and Issues Management

Responsibilities

Act as knowledgeable business partner providing effective communications support to assigned LOB and/or functional area, or region.
Partner with business leaders to analyze communication needs, determine objectives and design effective communication strategies
Consult with business partners to proactively identify and drive employee communications that align with Key’s overall strategy
Deliver strategic communications using established protocols that connect employees with business strategies, resources, tools, policies and procedures that they need to do their jobs
Utilize expertise in writing skills to draft critical communications for various stakeholders
Develop messaging and senior leader talking points to support business area objectives
Provide communications support for change management activity as needed
Develop and execute on integrated communication plans and strategies for assigned LOB and/or functional area or region.
Consult and coordinate the communication needs of client group to create comprehensive, high-impact plans that inform and engage employees, educate and build awareness and help improve business performance
Understand and stay informed of LOB/functional area/regional strategy and direction; adapt communication plan and deliverables as appropriate
Develop, prioritize and adapt project timelines and communication schedules to meet business needs
Deliver on communications output in timely and accommodating manner
Establish effective and collaborative relationships.
Develop and maintain strong collaborative and collegial relationships with assigned client group, Communications, Marketing, Go to Market, Human Resources and more
Treat co-workers, clients, and external contacts with professionalism and respect
Participate in project teams and support other lines of business as requested
Consistently demonstrate Key’s related leadership behaviors including: effective collaboration and accountability
Promote and protect Key’s brand and reputation.
Leverage completed strategic messaging that supports LOB/functional area/regional goals and objectives.
Develop messaging that supports proactive or reactive communications activities.
Support maintaining/strengthening existing media relationships; expand relationships or knowledge of emerging media (online, social, etc.); provide share of voice into the development of ongoing social media strategies.
Ensure consistent messaging and delivery of foundational messaging.
Mitigate risk of reputational threats