Communications Manager - Readiness and Enablement

CVS Health • Hartford, CT

21h

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: CVS Health is executing a multi-year finance transformation spanning core systems (e.g., ERP), tools (e.g., AI/automation), and processes (e.g., enterprise planning). As a Communications Manager, you will be a member of the Finance Optimization Readiness & Enablement team, which prepares leaders and colleagues to adopt changes to achieve value realization. You will execute the end-to-end change management activities for select Finance transformation projects and support the broader Finance transformation portfolio by crafting messaging, steering committee content, townhalls, SharePoint content, executive status reports/dashboards. Reporting to the Lead Director, Readiness & Enablement (Enterprise Finance), you will accomplish this by: Developing and executing executive‑level communications strategies and plans to support the Enterprise Finance transformation portfolio and roadmap, including Steering Committee (SteerCo), Operating Committee (OpCo) materials, leadership cascades, executive briefings, and enterprise‑wide updates that drive alignment, awareness, and engagement. Serving as a trusted advisor to senior leaders and finance transformation sponsors, providing support on stakeholder alignment, message effectiveness, and timing; Synthesizing data, insights, risks, and key findings into concise, decision‑oriented communications such as executive summaries, talking points, and recommendations. Owning change readiness and enablement activities for select Finance transformation initiatives, including contributing to change impact assessments, coordinating with training and change teams, and ensuring communications reinforce readiness, adoption, and sustained behavioral change. Translating complex business, financial, and technology changes into clear, consistent narratives, message frameworks, and leadership talking points, enabling leaders to confidently communicate what is changing, why it matters, and how it impacts the organization. Partnering closely with cross‑functional teams, including Finance, Technology, Transformation Delivery teams, to ensure messaging is cohesive, timely, and aligned across channels, audiences, and phases of the transformation. In this role, your success will be determined by your deep experience distilling complex technical designs and detailed process flows into clear, compelling narratives and cohesive messaging that help leaders and employees understand what is changing, why it matters, and how it connects across the enterprise. Also contributing to your success will be driving innovation in how change is communicated, leveraging new approaches and tools to create consistent message frameworks, leadership talking points, and engaging communications that cut through complexity and accelerate alignment, understanding, and adoption.

Requirements

• Minimum 5 years of relevant work experience
• Ability to travel up to 20% (including plane)

Nice To Haves

• Knowledge of: Consulting and/or executive communications development; we will consider strong equivalents with demonstrable outcomes.
• Governance structures and decision-making processes within enterprise transformation programs
• Skill In: Executive change communications, including development of leadership narratives, message frameworks, and talking points
• Strategic stakeholder engagement and advisory support for enterprise change initiatives
• Cross-functional partnership with Corporate Communications, HR, and Transformation teams to deliver aligned messaging
• Ability To: Advise and influence senior leaders with clarity, discretion, and sound judgement
• Translate complex change impacts into concise, actionable, audience-tailored communications
• Manage multiple priorities and deliver high-quality outputs in fast-paced, matrixed environments

Responsibilities

• Develops and executes an executive-level communications plan to support the Enterprise Finance transformation portfolio of projects and roadmap (SteerCo, leadership cascades, enterprise updates) s
• Serve as a trusted advisor to senior leaders, providing guidance on stakeholder alignment, communication effectiveness, and by pulling together data, key findings, and recommendations into concise, decision-oriented content
• Supports readiness and enablement activities (change impact assessments, training) for select Finance transformation initiatives
• Translate complex business and technology changes into clear, consistent narratives, message frameworks, and leadership talking points.
• Partner closely across teams to ensure cohesive, timely, and aligned messaging.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees