Communications Officer

University of Richmond

2d•$22

About The Position

Applicants who are currently Virginia-certified through DCJS will not be required to take the National Dispatcher Selection Test. You will be notified of the date/time and location of the testing. Non-certified applicants will be required to take the written test. JOB DUTIES/RESPONSIBILITIES: Receive complaint, emergency, service and information calls and initiate Offense/Complaint/Incident Reports, dispatching necessary manpower Classify complaints, incidents and calls for service Dispatch police officers to respond to calls Record information on calls onto log or in computer Relay information and requests for assistance from and to on-duty police officers, security officers, and other emergency service providers as necessary or required Provide information and assistance to the general public, University faculty, staff, students and departmental personnel Maintain, update, and post various logs as required on each shift Contact University Facilities by telephone to report emergency maintenance problems Issue visitor and overnight temporary parking permits Train newly hired communications officers Promote positive community relations in the performance of job duties Physically perform all other communications related duties as outlined in the Departmental Directives Perform all other duties, responsibilities, and tasks as assigned CONTACTS: Frequently inter-organizational and outside customer / vendor contacts. Part of a team who represents the organization. Monitors activities and communicates information across the organization SUPERVISION EXERCISED: None WORKING CONDITIONS/PHYSICAL EFFORT: Office environment QUALIFICATIONS: Knowledge, skills & ability: Clear and concise written oral communications Articulate and responsive to colleagues Demonstrates a high level of accuracy, even under pressure Department policies and procedures Department and state record systems and appropriate reporting forms Technical communication equipment, e.g., NCIC/VCIN terminal, CAD terminal, Fax machine, etc. Employ radio communication procedures Operate various pieces of office equipment, e.g., typewriter, telephone, laser printer, standard printer, paper shredder, and computer Maintain written and recorded radio and telephone logs and tapes Answer police and switchboard telephone lines Monitor and maintain applicable equipment in the communications area Run criminal history checks Properly file criminal history checks Issue and maintain sign-in and sign-out records of portable radios, keys, and controlled forms Monitor and operate the NCIC / VICN teletype terminals Monitor and operate computerized alarm reporting systems Prepare, type, and distribute necessary reports and forms, and maintain files Education & experience: H.S. Diploma or GED required Some experience as a communications officer preferred WORK HOURS: 8 pm-8 am. 2-2-3 schedule, rotating weekends SALARY STRUCTURE: Pay Grade 4 (Starting at $22.35/hour) Located just minutes from downtown Richmond, Virginia, the University of Richmond blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. The mission of the University of Richmond is to educate in an academically challenging, intellectually vibrant, and collaborative community dedicated to the holistic development of students and the production of scholarly and creative work. A Richmond education prepares students for lives of purpose, thoughtful inquiry, and responsible leadership in a diverse world. Our strategic priorities are academic excellence, belonging and community, access and affordability, well-being, and experiential learning and community engagement. These priorities, coupled with strong benefits, makes the University of Richmond an employer of choice in the Richmond area. UR is a private, highly selective, liberal arts university with a welcoming spirit that prizes diversity of experience and thought. With more than 60 undergraduate majors and an average undergraduate class size of 15 students, the University provides a collaborative learning and research environment unlike any other in higher education, offering students an extraordinary combination of the liberal arts with law, business, leadership studies, and continuing education. The University of Richmond ranks number 30 among the nation’s best liberal arts colleges by US News and World Report, one of many accolades that showcases Richmond as a premiere place to grow professionally and personally.

Requirements

Clear and concise written oral communications
Articulate and responsive to colleagues
Demonstrates a high level of accuracy, even under pressure
Department policies and procedures
Department and state record systems and appropriate reporting forms
Technical communication equipment, e.g., NCIC/VCIN terminal, CAD terminal, Fax machine, etc.
Employ radio communication procedures
Operate various pieces of office equipment, e.g., typewriter, telephone, laser printer, standard printer, paper shredder, and computer
Maintain written and recorded radio and telephone logs and tapes
Answer police and switchboard telephone lines
Monitor and maintain applicable equipment in the communications area
Run criminal history checks
Properly file criminal history checks
Issue and maintain sign-in and sign-out records of portable radios, keys, and controlled forms
Monitor and operate the NCIC / VICN teletype terminals
Monitor and operate computerized alarm reporting systems
Prepare, type, and distribute necessary reports and forms, and maintain files
H.S. Diploma or GED required

Nice To Haves

Some experience as a communications officer preferred

Responsibilities

Receive complaint, emergency, service and information calls and initiate Offense/Complaint/Incident Reports, dispatching necessary manpower
Classify complaints, incidents and calls for service
Dispatch police officers to respond to calls
Record information on calls onto log or in computer
Relay information and requests for assistance from and to on-duty police officers, security officers, and other emergency service providers as necessary or required
Provide information and assistance to the general public, University faculty, staff, students and departmental personnel
Maintain, update, and post various logs as required on each shift
Contact University Facilities by telephone to report emergency maintenance problems
Issue visitor and overnight temporary parking permits
Train newly hired communications officers
Promote positive community relations in the performance of job duties
Physically perform all other communications related duties as outlined in the Departmental Directives
Perform all other duties, responsibilities, and tasks as assigned