Communications Officer

Cleveland Clinic • Stuart, FL

1d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment. Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers, and staff safe and secure. As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center as well as monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. This role will allow you to learn with a close-knit group of caregivers and even have the opportunity to move into work lead and supervisor roles. A caregiver in this position works weekend days from 4:30AM – 5:00PM. Weekday shifts for coverage will be required, as needed.

Requirements

• High School Diploma or GED
• Two years of experience in a high-volume communications center, PBX operator or a public or private law enforcement/security agency OR an Associate’s Degree, Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field and one year of experience OR a Bachelor’s degree in a related field

Nice To Haves

• Prior dispatch experience in 911 or similar environment

Responsibilities

• Receive records, assess urgency and respond to all security/police phone calls and emergency calls.
• Monitor and respond to all incoming alarm signals across multiple platforms.
• Receive and transmit all security/police multi-based radio, air transport and satellite communications.
• Process requests for classified data of employees, patients and public.
• Process code and medical emergency activations received from clinical staff and overhead page information.
• Monitor, analyze and react to real-time alerts via social media and employee travel platforms.
• Draft and disseminate electronic notifications to internal stakeholders.
• Disseminate mass notification alerts to necessary employees during crisis situations.
• Performs clerical functions in the Security Operations Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED