Community Coordinator

SLHG Services LLC•Fairfield, CT

1d•Onsite

About The Position

We are seeking a highly organized and personable Community Coordinator / Move-In Coordinator to join our team. This role is key in ensuring new residents have a seamless move-in experience and ongoing support as part of our community. The Community Coordinator serves as the primary point of contact for prospective and incoming residents, facilitating the move-in process and ensuring a smooth transition into the community. This role combines customer service, administrative coordination, and operational support to provide an exceptional resident experience while supporting occupancy goals and compliance requirements.

Requirements

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
Previous experience in customer service, sales, or senior living coordination preferred.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple priorities and sensitive situations with professionalism.
Primarily office-based within the CCRC community, with frequent interaction throughout resident areas, common spaces, and administrative offices.
Participation in community events, tours, and resident activities, which may include occasional evenings or weekends.
Exposure to a dynamic, fast-paced environment requiring interaction with residents, families, staff, and external vendors.
Ability to sit, stand, or walk for extended periods.
Ability to move throughout the facility, including stairs and various community locations.
Occasional lifting of objects up to 25 lbs (e.g., documents, promotional materials, small furniture items during move-in).
Visual and auditory ability to effectively communicate with residents, families, and staff.
Manual dexterity to use office equipment, computers, and mobile devices.
Ability to adapt to varying environmental conditions, such as outdoor move-in activities or inclement weather.
Must maintain professional appearance and demeanor when representing the community to prospective and current residents.
Ability to respond quickly to resident or family needs, emergencies, or special request

Nice To Haves

Knowledge of CCRC operations and Connecticut regulatory requirements is a plus.

Responsibilities

Resident Move-In Coordination: Serve as the main liaison for new residents and families during the move-in process.
Schedule and coordinate all aspects of move-in, including room assignments, key distribution, orientation sessions, and community introductions.
Ensure completion of all required documentation and disclosure forms in compliance with Connecticut CCRC regulations.
Communication & Relationship Management: Build strong relationships with prospective and new residents, their families, and internal departments.
Provide guidance and support to residents and families regarding community policies, services, and resources.
Collaborate with marketing, nursing, and operations teams to ensure seamless transitions.
Administrative & Compliance Duties: Maintain accurate resident records, move-in schedules, and occupancy reports.
Assist with compliance-related documentation, including disclosure statements, admission agreements, and regulatory forms.
Ensure all move-in processes adhere to facility policies and Connecticut state regulations for CCRCs.
Marketing & Community Engagement: Support tours, open houses, and community events to assist in marketing and occupancy efforts.
Provide feedback to marketing and leadership teams on trends, inquiries, and resident needs.
Continuous Improvement: Identify opportunities to improve the move-in experience and resident satisfaction.
Participate in staff training and development as required.