Community Engagement Specialist IV

AECOM•Atlanta, GA

16h•$75,000 - $106,000•Hybrid

About The Position

AECOM has a position available for a Community Engagement Specialist in Atlanta, GA. The Community Engagement Specialist supports the Department by serving as the strategic content, marketing, and outreach lead for the Statewide Transportation Management Operations Services program, primarily supporting the 511GA service. This position integrates communications strategy, data-driven decisions, editorial authority, and outreach placement to ensure efforts translate into statewide impact. The COM leads a dedicated communications team, amplifying the Department’s role as the statewide leader in transportation management services.

Requirements

Bachelor’s degree in public relations, communications, journalism, or equivalent plus 6 years of relevant experience or demonstrated equivalency of experience and/or education.
6 years of experience interacting with media and the general public and managing social media platforms authorized by the Department.
Experience managing multi-platform digital campaigns.
Experience with social media management tools, such as HootSuite or Sprout Social.
Experience with interactive presentation platforms, such as MentiMeter or Kahoot.
Experience with visual design programs, such as Canva or Adobe Creative Suite.
Due to the nature of the work, US Citizenship is required.

Nice To Haves

Excellent verbal and written communication skills.
Ability to operate effectively in a fast-paced, high-pressure environment.

Responsibilities

Provide strategic leadership, direction, and oversight for all communications, outreach, and marketing efforts supporting statewide Transportation Management (TM) programs, with primary responsibility for the 511GA service.
Develop and implement comprehensive communication strategies that enhance public awareness, stakeholder engagement, and statewide visibility of 511GA and the TMC statewide operations.
Manage brand standards to maintain continuity, accuracy, and alignment across all communication and outreach materials.
Serve as a primary contact for media and the public regarding TM-related information.
Oversee incident management dissemination to 511GA’s channels
Provide strategic direction and approval for all content across media platforms, including social media, 511GA’s website, and outreach materials.
Oversee the planning, execution, and evaluation of public outreach initiatives, ensuring alignment of the Department’s statewide TM priorities.
Lead and develop the 511GA Communications team, establishing performance expectations, professional development pathways, and operational standards.
Establish data-driven processes and reports to measure communication effectiveness and guide continuous improvement.
Ensure operational continuity, including managing coverage schedules and confirming backup personnel.
Cultivate partnerships with internal departments, external agencies, and stakeholder groups to expand outreach and program impact.
Direct incident communications and notifications, including early-morning (5:00 a.m.) and after-hours (8:00 p.m.), ensuring accuracy and timeliness.
Promote the Department’s tools and platforms through coordinated campaigns.
Oversee development of written and multimedia content, including blogs, promotional materials, website copy, articles, interviews, and social media posts.
Review and approve external facing materials for alignment with brand standards, such as presentations, graphic designs, promotional items and more.
Approve messaging and guide direction for Facebook, X, and other social media outlets.
Maintain a positive representation of the Department through timely updates and consistent messaging.
Stay current with emerging media platforms and recommend beneficial integrations.
Oversee creation of documentation illustrating how media platforms enhance departmental operations and engagement outcomes.
Facilitate discussions and provide timely information.
Utilize monthly operational data to refine communication strategies.
Maintain situational awareness through monitoring of all incidents.
Collaborate with and support the Department’s Office of Strategic Communications as necessary.
Maintain accurate logs of media liaison activities and performance.
Oversee development and distribution of holiday travel forecasts and other communications campaigns.
Direct communication efforts during emergency operations, major incidents, and high-impact special events
Oversee tours and stakeholder visits to the TMC and District 3 DOC, ensuring consistent messaging.
Provide training for backup media liaisons.
Create and oversee training and publicity materials for the TM Outreach program.
Perform TM operations and customer service duties within project scope.
Perform other managerial and staff-related duties including, but not limited to:
Supervise staff, including mentoring activity and coordinating between other program managers
Manage personnel events and hiring process and onboarding
Coordinate staff equipment with DPM (resource manager)
Follow quality process
Assign new tasks/projects to staff
STMOS monthly meeting presentation
Attend and present at conferences
Engage with other AECOM TMCs
Engage with a professional society