Community Resources Specialist

Salina Family Healthcare Center•Salina, KS

2d•$17 - $18

About The Position

The Community Resources Specialist is responsible for coordinating a variety of internal and community resources to assist SFHC patients and individuals/families served. This position is responsible for assisting with the completion of various applications, including but not limited to community resources (transportation, housing, food, and/or medication), and various other programs.

Requirements

Ability to establish and maintain effective working relationships with staff, patients, and the public.
Knowledge of HIPAA privacy rules and regulations.
Embraces electronic health records.
Excellent interpersonal, verbal, and written communication skills.
Strong attention to detail.
Ability to manage multiple tasks, work under pressure, and prioritize workload.
Ability to follow written policies and procedures.
Effective and efficient time management.
Ability to work independently and use good judgement.
High school diploma required;
Computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook);
Social and cultural sensitivity appropriate to ethnically and economically diverse participant- and employee-base;
Must maintain current Kansas driver’s license, and proof of appropriate auto insurance.
English required.

Nice To Haves

One or more years of healthcare experience preferred;
Bilingual Spanish/English with the ability to speak and read both languages fluently preferred but not required

Responsibilities

Provide positive first impression through words and tone to patients, visitors, employees, and community partners.
Assist in managing the Manufacturer Patient Assistance Program (MAP), including maintaining patient profiles, applications, provider signatures as well as written and verbal communication with pharmaceutical companies.
Communicate in an effective and timely manner with clinic staff, providers and quality staff.
Meet with patients when necessary for coordination and maintenance of assistance programs.
Assist in the development and implementation of organizational care coordination, quality improvement initiatives, outreach, and community resource initiatives.
Coordinate care by serving as the advocate and resource for the patient, their family and their physician, building effective relationships within the community and across the continuum of care.
Consult with community partners to provide support services and resources.
Keep comprehensive records of clients’ progress throughout the process, including documentation of phone calls, office visits, and referrals.
Work collaboratively with and clinical team to promote continuity of patient care.
Maintain working knowledge of local resources.
Complete all job functions observing confidentiality and HIPAA requirements.
Perform other duties as assigned.