Coordinator, Community Resources

San Jacinto•Houston, TX

6d•Onsite

About The Position

The function of the Coordinator, Community Resources is to provide non-clinical case management services to connect students with resources to address identified barriers and provide holistic supports. Additionally, the Coordinator, Community Resources provides referrals to the appropriate internal/external resources to assist students with addressing barriers to student success. Essential Job Functions: Serve as a non-clinical case manager to students who are experiencing social support barriers and connect them to supportive campus and community resources. Assists students as they navigate various campus partners, off campus providers and monitor students for follow-up and interventions as necessary. Coordinate and manage the daily overall operations of the Raven’s Wing to deliver consistent services and experiences to students to achieve the agreed key performance measures. Collaborate with community-based organizations to expand resources and support services for students. Actively assist students with applying for local, state, and federal benefits. Develop individualized support plans; maintain up-to-date records of student interactions and services provided; evaluate and monitor student progress; analyze student success metrics. Manage and maintain departmental budgets, monthly and annual reports, and student support resources. Facilitate training and/or informational sessions to students and the college community related to basic needs support services for students. Assist in the development and implementation of data collection to promote outreach, education, and student well being initiatives. Additional Job Functions: Coordinate with the Student Support Services Leadership team to support students’ needs and implement services. Implement and evaluate the programs and services on the campus that support both the accomplishment of the College’s annual goals and objectives.

Requirements

Strong understanding of the holistic challenges faced by community college students.
Proven ability to manage caseloads and provide direct support to individuals in need.
Ability to maintain confidential data, records, and student information.
Ability to facilitate timely, professional communication and problem-resolution strategies.
Strong written and verbal communication skills with the ability to establish personal and professional credibility with both internal and external constituents.
Must have excellent presentation skills.
Must possess personal computer literacy.
Maintain processes and systems that improve the quality of customer support services.
Ability to coordinate, plan, and implement targeted events and activities.
Must have the ability to prioritize and manage multiple tasks and projects simultaneously with attention to detail and within deadlines.
Ability to safeguard sensitive or confidential information and ensure compliance with legal and ethical standards including FERPA.
Familiarity with data management and reporting systems.
Must be available for occasional nights and weekend activities.
Bachelor’s degree in social work, counseling or related field from a regionally accredited college/university required.
Minimum of three (3) years’ experience working directly with student population in higher education to support student success.

Nice To Haves

Experience working within a community college or university system.
Experience regarding issues related to student persistence and completion.
Experience serving any of the following: individuals with disabilities, individuals from economically disadvantaged families including low-income youth and adults, individuals preparing for non-traditional fields, single parents, individuals who are out-of-workforce, English learners, individuals experiencing housing insecurity, youth who are in or have aged out of the foster care system, and youth with a parent who is a member of the armed forces.

Responsibilities

Serve as a non-clinical case manager to students who are experiencing social support barriers and connect them to supportive campus and community resources.
Assists students as they navigate various campus partners, off campus providers and monitor students for follow-up and interventions as necessary.
Coordinate and manage the daily overall operations of the Raven’s Wing to deliver consistent services and experiences to students to achieve the agreed key performance measures.
Collaborate with community-based organizations to expand resources and support services for students.
Actively assist students with applying for local, state, and federal benefits.
Develop individualized support plans; maintain up-to-date records of student interactions and services provided; evaluate and monitor student progress; analyze student success metrics.
Manage and maintain departmental budgets, monthly and annual reports, and student support resources.
Facilitate training and/or informational sessions to students and the college community related to basic needs support services for students.
Assist in the development and implementation of data collection to promote outreach, education, and student well being initiatives.
Coordinate with the Student Support Services Leadership team to support students’ needs and implement services.
Implement and evaluate the programs and services on the campus that support both the accomplishment of the College’s annual goals and objectives.