Computer Technician

Sentinel•Phoenix, AZ

7h•Onsite

About The Position

Responsibilities Sentinel is looking for a Computer Technician to assist our customer in supporting their various locations throughout the Phoenix AZ area. The ideal candidate would have experience conducting software upgrades and hardware repairs. This person would provide first-line end-user support, monitoring, prioritizing, and resolving tickets to ensure timely and effective issue resolution, while investigating problems, researching solutions, and documenting actions within a ticketing system. The candidate should be willing to travel locally. This is a contract to hire position, reporting onsite at our client location in Phoenix, AZ. What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers . As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com . The “Know Your Rights” Poster is available here https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Sentinel EEO Policy Statement is available here. https://www.sentinel.com/about/diversity JFNDNP

Requirements

Minimum of a High School Diploma or the equivalent
Minimum of two years of IT help desk experience (preferred)
Must pass the client’s IPV fingerprint process
Strong troubleshooting capabilities with desktops, laptops, tablets, servers, and switches is required
Experience with Chrome OS, G Suite Admin Panel
Knowledge of the current technology trends and developments in the field of technology is required
Experience with Active Directory, Print, DNS is required
Knowledgeable of Firewalls NEXT GEN is required
Strong Customer Service and communication skills
Understanding of Windows OS: Windows 8.1, 10 and Server 2012, Server 2016 is required
Knowledge and understanding of MS Office 2010, 2013, 2016, 365
Knowledge of Mac OS and IOS operating systems is required
Knowledge and understanding of mobile device management systems is required
Frequent sitting and standing are required as well as the ability to carry up to 30 lbs is required
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move object is required
Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions
The candidate must have a car, as this position requires travel (up to 3 hours drive) between location and the transportation of equipment
AZ Driver’s License with a driving record that meets our client’s insurance carrier requirements; as regular in-state travel is required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Nice To Haves

Minimum of two years of IT help desk experience (preferred)

Responsibilities

assist our customer in supporting their various locations throughout the Phoenix AZ area
conducting software upgrades and hardware repairs
provide first-line end-user support
monitoring, prioritizing, and resolving tickets to ensure timely and effective issue resolution
investigating problems, researching solutions, and documenting actions within a ticketing system
travel locally