AVA Concessions Supervisor

Casino Del Sol • Tucson, AZ

2d

About The Position

Supervises and oversees the smooth and efficient operation of the concession stands within the AVA Entertainment Center.

Requirements

• Must be at least eighteen (18) years of age.
• Demonstrated track record of reliability and responsiveness.
• Demonstrated track record of providing quality guest service(s).
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must have or be able to obtain valid Alcohol Awareness and Food Handlers certifications within 90 days of employment.
• Must have employment eligibility in the U.S.
• Must be able to obtain a valid non-gaming license.
• Knowledge of and familiarity with inventory control and scheduling process.
• Knowledge of and familiarity with all food and beverage, health, liquor, and safety regulations per local applicable laws.
• Strong organizational, planning, and time management skills.
• Ability to identify and develop short and long-term goals leading to development of procedures to adjust and address current market needs.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to communicate and provide directions in a clear, concise manner.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work in a smoking environment.

Nice To Haves

• High School Diploma or GED.
• Bilingual (English/Spanish).

Responsibilities

• Oversees the daily operation of all AVA concession stand(s).
• Ensures staff’s compliance with all customer service standards/needs.
• Ensures that all food preparation is conducted in accordance with state and local health regulations.
• Resolves guest and team member grievances in accordance with established policies and procedures.
• Monitors job performance (including accountability) of all AVA Food & Beverage employees operating within the concession stand(s).
• Makes suggestions and recommendations for hires, transfers, promotions, and corrective action of all employees or potential employees in a fair and equitable manner.
• Initiates the supervisor’s staffing recommendations for all AVA events.
• Ensures that all safety rules are enforced and adhered to by all team members.
• Conducts pre-shift briefings with team members to address issues from prior events and to present any, and all special instructions for current event(s).
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED