Concierge Specialist

Multnomah Athletic Club • Portland, OR

1d • Onsite

About The Position

As a Concierge Specialist, you’ll be the welcoming face of MAC and a key ambassador for our member experience. In this highly visible role, you’ll greet and assist members, guests, and employees—providing access, wayfinding, and knowledgeable guidance about the full range of services, amenities, and programs our club offers.
You’ll deliver consistently exceptional service, ensuring that every interaction reflects MAC’s commitment to hospitality, professionalism, and community. In addition, you’ll help support a safe and secure environment by upholding club policies and quickly communicating any concerns to the management team.
This is a full‑time, on‑site position at our Portland, OR club.

Requirements

• High school diploma is required; an associate's degree or some college is preferred.
• A minimum of two years of customer service experience.
• Proficiency in English (spoken, written, and read).
• Exceptional customer service skills with a courteous and effective interpersonal approach.
• Basic computer skills, with the ability to quickly adapt to relevant club software.
• Capacity to learn emergency procedures and respond efficiently in critical situations.
• Capability to retain a significant amount of information, including procedures, club rules, and schedules.
• Diplomatic and effective communication skills to handle members, guests, and employees.

Responsibilities

• Respond to member inquiries and requests with friendly, efficient service.
• Manage reservations for club services in alignment with established guidelines.
• Communicate with other departments to keep members informed about programs and activities.
• Troubleshoot registration and reservation issues to ensure member satisfaction.
• Provide member amenities such as cards, guest passes, and related materials.
• Share accurate information about club programs, facilities, and policies.
• Educate and enforce guest policies in accordance with Club Rules.
• Issue reciprocal guest passes, collect fees, and follow secure transaction procedures.
• Maintain desk organization and inventory supplies.
• Follow all club safety procedures to support a secure environment.
• Assist with light administrative tasks and projects.
• Process member payment envelopes and ensure timely deposits.
• Participate in required club training sessions.

Benefits

• Full-time employees: Enjoy medical, dental, and vision insurance.
• Facility access: Free access to our exercise room and classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: Participate in our 401(k) program with an employer match.
• Well-being: Access our Employee Assistance Program (EAP) and the Headspace wellness app for free.
• Perks: Enjoy discounts on club services and meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED