Conference Call Coordinator

Paradigm•Tampa, FL

1d•Remote

About The Position

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We’re seeking a master scheduler to coordinate and prioritize conference calls for up to 10 team members across multiple time zones. This fully remote role offers standard hours of 8 a.m. to 5 p.m., based on your local time zone. Candidates must have at least five years of administrative support experience, advanced computer skills (Microsoft Word and Outlook), and a proven ability to manage complex scheduling, last-minute changes, and high-demand situations with professionalism and calm. Strong customer service and communication skills are essential.

Requirements

Education - High school diploma or equivalent.
Experience - A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment. Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook
Language Skills - Excellent oral communication skills and phone presence. Ability to read and comprehend instructions. Must be able to prioritize workload and be able to work with a minimum amount of supervision. Must be able to produce written correspondence.
Customer Service - Strong telephone skills are key in this role. Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers.
Problem Solving - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with abstract and concrete variables. Ability to independently problem solve and identify creative solutions. Ability to “multi-task” in a paced work environment. Ability to juggle tasks, handle last minute changes in a fast-paced environment.
Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted.

Responsibilities

Coordinate and schedule conferences for Network Managers, Medical Directors, Internal Staff and carrier contacts (customers).
Work with Paradigm Management Team to prioritize/organize conferences by urgency, time frame.
Work in coordination with assigned DKA to establish carrier availability for customer education calls
Provide customer service to both internal and external customers. Act as a liaison, for internal and external customers. Problem solves with the Paradigm Management Team.
Manage frequent high demands and high urgency situations effectively and calmly.
Communicates with internal customers, medical doctors & staff in a professional manner.

Benefits

Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

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