Conference Services Manager

Omni Hotels & Resorts•Austin, TX

About The Position

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you. Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match. Job Description Omni Hotels & Resorts is seeking Conference Services Manager for the beautiful new Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 This position is eligible for both the Omni Sales Incentive Plan, and Omni's Work From Home Program! Omni Hotels & Resorts values our associate’s work/life balance and supports WFH options for our specific sales, service, revenue management and leader roles. After 90 days of employment, Convention Services Managers will be eligible to earn 1 WFH day. Please note, this program is at the sole discretion of the GM/DOSM, and has additional guidelines to adhere to.

Requirements

Minimum one year planning experience, preferably in a hotel or resort.
College degree preferred, work experience can substitute for education.
Must have working knowledge of Excel, Word, Outlook, PowerPoint. Delphi experience is also a plus.
Must be organized and detail oriented with ability to multitask.
The ability to sit and utilize telephone/computer for an entire shift.

Responsibilities

Coordinate a detailed schedule of programs to include the following: meeting set-up, audio/ visual requirements, room reservations, food & beverage and special functions.
Lead client through all aspects of planning resulting in a complete, detailed program.
Act as Barton Creek's liaison between client and staff.
Recommend full usage of facility services to client. CSMs must be up-to-date on current pricing and operational procedures.
Prepare detailed banquest event orders thorugh Delphi for use by client and operational staff.
Prepares budget estimates for each group.
Prepares detailed meeting room and function room diagrams for operational areas.
Attend weekly resume meeting to discuss upcoming programs with Department Heads.
Monitor client's program while on property to ensure a well-run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
Attend bi-weekly Group Pickup led by Director of Revenue Management.
Attend department meetings and other company required trainings.
Complete other duties as assigned by management.