Conference Setup & Services Manager

YMCA OF THE ROCKIES•Estes Park, CO

7d•$21 - $26•Onsite

About The Position

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 175,000 guests annually. The Conference Set-Up and Services Manager is primarily responsible for leading team members through job training, tasking set-ups for 70+ meeting rooms/event spaces, maintaining cleanliness in all meeting spaces, lodge lobbies and bathrooms, the administration building, programs buildings, the executive offices, and holding staff accountable. Provide hospitality to the groups occupying those meeting spaces. The CSS Manager will also provide office support through reception and workflow organization. OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff leads with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

Previous conference/banquet experience is a plus but not required.
Be willing to learn basic Audio Visual setup
Work effectively with the supervisor to organize daily workflow, verifying information with YMCA Conference Coordinators and/or group Leaders.
Have the ability to identify potential problems or safety hazards and be able to report them to a supervisor.
Possess excellent guest service and interpersonal skills.
Be able to speak and write English
Be self-motivated and able to work independently
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
Uphold the YMCA of the Rockies’ Mission, policies, and programs.
Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies' safety program.
Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
Must meet acceptable criminal background check standards.
All other duties as assigned.

Nice To Haves

Bilingual preferred

Responsibilities

Effectively manage and train a team of up to 25 seasonal staff and 2 full-time staff.
Demonstrate strong leadership abilities needed to effectively train, supervise, motivate, and mentor, review, and evaluate a diverse team while upholding the standards of the YMCA core values.
Exhibit superior guest service abilities through clear, professional, and friendly interactions (verbal and written), timely and accurate follow-through on requests, and resolve problematic guest situations professionally with guest satisfaction as a goal.
The employee needs to be able to lift, carry, and set up tables, various objects, including but not limited to tables, chairs, and stage pieces.
Possess strong attention to detail and the ability to prioritize and delegate tasks appropriately in an ever-changing, time-sensitive environment.
Maintain and clean meeting spaces and restrooms associated with those meeting spaces.
Deliver, set up, and take down tables, chairs, and stage for concerts, conferences, family programming events, and staff events in meeting spaces and auditoriums.
Be proficient with the Sales & Catering software as applicable to the department (will train)
Provide office reception as needed, including radio dispatch and interdepartmental communication via phone, radio, and email.
Keep YMCA vehicles clean and orderly, and monitor the maintenance schedule.
Willingness to work rotating shifts – sometimes early mornings or late nights, weekends, and holidays
Ability to troubleshoot problems under pressure and in stressful situations.
Assist the Janitorial Supervisor with daily cleaning requirements as needed.
Assist in the delivery of cabin guest request items throughout the day
Ability to prioritize work assignments and supervise projects and daily work assignments.
Ability to speak, read, and write in English
Ensures all vehicles and equipment are properly operated and maintained
Ensures safe practices and procedures are followed for chemicals and biohazards
Attends pre-conference meetings with groups to discuss conference logistics
Responds to carpet cleaning, biohazard clean-up, public fixture repair and replacement, and water extraction needs that arise, all of which require specialty training.
Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles