Configuration Manager

ECS Tech Inc

6d • Remote

About The Position

ECS is seeking a Configuration Manager to work remotely.

As the Configuration Manager
[https://www.google.com/url?sa=i&source=web&rct=j&url=https://ddsf.disadirect.disa.mil/kinetic/themes/ddsf/training/DISA%2520Storefront%2520User%2520Guide.pdf&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIAhAB&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000]
contract, you will serve as the central authority for managing the lifecycle of
IT service configurations and ensuring operational stability through
rigorous Authorized System Interruption (ASI) management
[https://www.google.com/url?sa=i&source=web&rct=j&url=https://www.dvidshub.net/news/317354/disa-improves-customer-experience-establishing-recurring-maintenance-schedule-reducing-service-interruptions&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIAhAC&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000].
You will bridge the gap between technical teams and mission partners to ensure
that all changes are documented, communicated, and executed with minimal service
disruption.

Requirements

• Experience: Minimum 5 years in Configuration Management [https://www.google.com/url?sa=i&source=web&rct=j&url=https://careers-validatek.icims.com/jobs/2486/configuration-management-lead/job&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBRAB&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000] roles, preferably within a DoD or DISA environment.
• Clearance: Active  Secret clearance.

Nice To Haves

• Certification: ITIL v3 or v4 certification is highly desired to align with globally accepted change management processes.
• Tools: Proficiency with the DISA Storefront platform and IT Service Management (ITSM) tools for tracking orders and configurations.

Responsibilities

• ASI Coordination & Scheduling: Manage the full lifecycle of Authorized Service Interruptions (ASIs), including the formal request, coordination, and scheduling of maintenance windows to minimize impact on mission partner circuits and services.
• Reporting & Compliance: Generate and review ASI reports [https://www.google.com/url?sa=i&source=web&rct=j&url=https://www.disa.mil/-/media/Files/DISA/About/Publication/Circular/270-A85-1-System-Equipment-Reporting-System.pdf&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAC&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000] and system equipment reports (SERs) to track maintenance outcomes, equipment readiness, and lifecycle issues in accordance with DISA Circular 270-A85-1.
• Customer Communication: Serve as the primary point of contact for stakeholders regarding scheduled maintenance, providing timely notifications [https://www.google.com/url?sa=i&source=web&rct=j&url=https://it.emory.edu/smcc/itsm_process/configuration/roles-responsibilities.html&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAE&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000] and situational awareness to leadership and mission partners.
• Resource Management: Monitor and manage IT resources allocated to support customer requirements, ensuring they are operated at peak effectiveness throughout their lifecycle.
• Baseline Control: Establish and maintain configuration baselines [https://www.google.com/url?sa=i&source=web&rct=j&url=https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Configuration-Manager_RQ211754-1&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAH&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000] for Storefront systems, ensuring all hardware, software, and documentation align with DISA STIGs [https://www.google.com/url?sa=i&source=web&rct=j&url=https://community.citrix.com/tech-zone/build/tech-papers/citrix-disa-stigs/&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAI&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000] and security protocols.
• CMDB Maintenance: Oversee the Configuration Management Database (CMDB) [https://www.google.com/url?sa=i&source=web&rct=j&url=https://help.ivanti.com/ht/help/en_US/ISM/2023/user/Content/ServiceDesk/Roles/Configuration_Manager_Ta.htm&ved=2ahUKEwjNyL_d6PSSAxULFDQIHayAA8kQy_kOegQIBBAK&opi=89978449&cd&psig=AOvVaw2lI1mfgYU0IXQXGgc4sHfX&ust=1772114940478000], accurately tracking Configuration Items (CIs), their relationships, and status changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed