Constituent Services Coordinator

Maricopa County • Phoenix, AZ

5d • $23 - $39 • Hybrid

About The Position

The Maricopa County Elections Department is looking for a customer-focused professional to support elections in our community. In this vital role, you’ll deliver clear and accurate election-related information to voters and community members. You’ll work closely with a dynamic team to ensure the public understands the voting process and feels confident participating. We’re seeking someone with exceptional communication skills, a collaborative mindset, and a passion for public service.

Requirements

• Two years of constituent relations, public relations, communications, or journalism experience
• Associate's degree in communications, journalism, public relations, public administration, or a related field
• Postgraduate degrees or professional-level related experience may substitute for the education or experience on a year-for-year basis
• Must be eligible to vote in Arizona by time of hire and complete the next scheduled Secretary of State Election Officer Certification
• Must successfully complete a background screening
• Overtime will be mandatory during all election cycles

Nice To Haves

• High competency in both English and Spanish languages
• Experience in an election administration environment

Responsibilities

• Provide constituent correspondence and interact with customers to provide effective customer service
• Provide specialized assistance in support of candidate services, campaign finance procedures, and precinct committeemen procedures
• Resolve complex inquiries and complaints from the public or other government agencies
• Assist with communication to campaign finance filers via email, social media, in-person, and virtual.
• Evaluate, recommend, and implement changes to work methods and procedures that increase efficiency
• Create, update, and maintain spreadsheets and databases, which are compiled into reports to assist the organization in making data-driven decisions
• Assist with voter outreach and communication efforts
• Act as liaison regarding administrative issues related to operations, research, and program support

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees