Consultant, Program & Change Enablement (NF SBS - Portfolio Activation)

Nationwide • Columbus, OH

17h • $97,000 - $145,000 • Hybrid

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This individual contributor role is a key practitioner in program management and change enablement within our Shared Business Services Portfolio Activation team. This role will partner with a wide range of stakeholders across Nationwide Financial to support effective change management for critical initiatives within the Shared Portfolio. Strong candidates will excel at developing and driving change management strategies and tactics while managing client relationships through the disciplined application of program and change methods. Success requires high resiliency, executive presence, and the ability to influence across complex, matrixed environments. A general understanding of NF and how intermediated services operate is important to thrive in this role.

Are you a change agent who is process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a Consultant, you'll lead design, planning and implementation of change strategies. This work includes implementation of program management, business readiness, and business release management capability projects to increase engagement, performance, and capacity for change. You’ll be responsible for multiple simultaneous medium and large-scale projects across channels, businesses and functions.

Requirements

• Ten years of business experience with five years of experience in program and organizational change management, preferably in an Insurance or Financial services environment, delivering strategic programs and/or building organizational capability at the work group level.
• Knowledge of strategic planning, program/project management, organizational development, and process management.
• Ability to consult with program leaders and lead program teams including developing plans, objectives and resource requirements within budgetary limitations.
• Negotiation and group facilitation skills; ability to evaluate and apply problem-solving methodology including needs assessment, data acquisition and root cause analysis, and interpretive/strategic planning analysis; verbal and written communication skills for contact with all levels of company personnel in direct and indirect reporting relationships, and other external parties; ability to direct and motivate associates in all aspects of work.
• Ability to understand how the business is leveraging core competencies for growth and profitability; understands the value proposition to external customers.

Nice To Haves

• Related graduate work (Organizational Development, Organizational Performance Improvement, MBA) preferred.
• Project Management Professional (PMP), Certified Performance Technologist (CPT), or similar certification a plus.
• Two years management experience is preferred.

Responsibilities

• Manage program and change activities in alignment with Nationwide’s change strategy, methods, tools, and program plans.
• Develop and maintain project plans, implementation strategies, and change enablement plans; consult with business and program leaders to ensure solutions meet business needs and timelines.
• Drive execution and adoption milestones through business readiness, stakeholder engagement, communications, and benefits realization practices.
• Contribute to building and evolving program and change enablement methods, frameworks, tools, and learning modules to: Mature enterprise change portfolio management into well-managed Business Releases. Improve delivery of strategic programs and large-scale initiatives. Increase operations capacity for change, engagement, and performance.
• Develop pragmatic, working knowledge of program and change methods within program and business unit leaders; coach leaders in applying tools to deliver measurable outcomes.
• Consult with program leaders and executives to identify and address critical gaps that threaten adoption or benefits realization (e.g., decision-making, risk/issue escalation, role clarity, change communications, business readiness, and other enabling competencies).
• Partner with program leaders to strengthen sponsorship and constituent support, with a deliberate focus on building capacity for change within programs or business units.
• Manages program management and change management activities in alignment with Nationwide’s change strategy, methods, tools and program plans.
• Creates project plans, implementation strategy and consults with business and program leaders to ensure plans meet business need.
• Drives implementation of change enablement plans for successful completion of assigned projects.
• Assists in building program and change enablement methods, frameworks, tools and learning modules to evolve the enterprise change portfolio management capability into well-managed Business Releases, or improve the delivery of strategic programs, or increase operations capacity for change, engagement and performance.
• Consults with program leaders and executives from assigned program or business units to identify and addresses critical gaps that if not removed or reduced may prevent the sustainable adoption of change or the benefits realization of strategic investments including decision-making, risk and issue escalation, role clarity, change communication, business readiness, and other enabling competencies.
• Partners with program leaders to identify opportunities to strengthen sponsorship and key constituent support to drive the change work with the assigned program or business unit. This includes focus on building capacity for change within the program or business unit.
• Proactively supports and participates in program and change enablement Community of Practice networks to encourage capability uplift and proliferation of program and change competency and community. This includes identification and implementation of common development needs across program and change leaders.
• Networks include individuals and groups inside and outside of the organization who can provide quick advice or solutions; influence internal and external leaders, and share program and change enabling methods, tools and expertise.
• Responsible for developing in program and business unit leaders working knowledge and pragmatic application of program and change management methods and tools to deliver program results and business unit objectives.
• Contributes to the integration of change management strategies within broader business model to build growth and profitability.
• Contributes to the development of department and project budgets.
• Assists and coaches the internal staff; provides functional advice or training to less experienced team members; facilitates planning activities.
• May perform other responsibilities as assigned.

Benefits

• medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level