Consumer Collections Specialist
About The Position
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. Brown and Joseph is seeking a Consumer Collections Specialist as we continue to grow our team! This position will be responsible for contacting consumers regarding outstanding insurance premium, negotiating payment arrangements, and maintaining accurate records while upholding company standards and regulatory compliance.
Requirements
- Previous collections or customer service experience preferred
- Strong communication and negotiation skills
- Ability to remain professional and empathetic during challenging conversations
- Basic computer proficiency and ability to learn new systems
Nice To Haves
- Bilingual skills are a plus, but not mandatory/required
Responsibilities
- Contact consumers via phone, email, and mail regarding past-due accounts
- Negotiate payment plans in accordance with company policies
- Document all communications and account updates accurately
- Adhere to federal and state collection laws, including FDCPA
- Meet performance goals and maintain high customer service standards
Benefits
- $17-19 per hour PLUS commission and bonuses
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
