Consumer Learning & Development Manager

Busey Bank•Joliet, IL

8d•$65,000 - $90,000

About The Position

The Consumer Learning & Development Manager is responsible for shaping and executing Busey’s Consumer leadership development strategy for Retail Branch, Customer Care and Digital Relationship Banking leaders. This role designs, implements and manages development and leadership training programs that equip both new and seasoned managers with on-the-job management training, enhancing customer and team outcomes, and aligning with business line priorities. Working closely with the Director of Consumer Onboarding & Development, the manager translates organizational vision into actionable learning strategies, builds targeted development pathways, and establishes role-based performance benchmarks. Collaboration across departments is essential to ensure programs are accurate, inclusive, and strategically aligned.

Requirements

Proficiency in LMS platforms and content authoring tools (e.g., Articulate, Adobe Captivate)
Excellent communication and stakeholder engagement skills across departments
Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously
Analytical mindset with experience using KPIs, feedback, and performance data to measure training effectiveness
Work independently and make decisions.
Perform duties and make decisions under frequent time pressures.
Bachelor’s degree in business or related field or equivalent combination of education and experience
3-5 years of experience designing and leading training programs, ideally in consumer banking or customer-facing environments

Responsibilities

Design, implement and manage training programs tailored to Retail Service Center, Customer Care and Digital Relationship Banking leaders.
Develop targeted professional development strategies, enrichment workshops and advancement opportunities to support career paths for Consumer leaders.
Serve as an internal consultant to Consumer leaders, providing personalized development strategies to enhance leadership effectiveness and team success.
Ensure development programs are interactive, engaging, and designed to improve individual and team performance.
Monitor emerging leadership trends and integrate best practices into development programs.
Track and measure program effectiveness through KPIs, leader feedback, and performance assessments, sharing insights with senior leadership.
Promote career progression opportunities through structured leadership pathways and targeted development strategies.
Lead and mentor the Consumer Learning & Development Coordinator, ensuring alignment with strategic learning goals and instructional quality standards.