Consumer Lender I
About The Position
We’re looking for a motivated, member-focused professional to join our Gray location as a Consumer Lender I. If you’re excited about helping people, building meaningful relationships, and growing your career within a collaborative and supportive organization, this is an excellent opportunity to take the next step. As a Consumer Lender I, you’ll play a key role in serving our members by evaluating and processing consumer loan applications—both in person and over the phone. In this role, you will build and maintain strong member relationships by proactively exploring their current and future financial needs. A thorough understanding of our deposit products and electronic services will allow you to open new accounts, initiate loan applications, support complex account needs, troubleshoot digital banking tools, and follow through on inquiries with a focus on exceeding member expectations. You’ll also serve as a key resource for members needing technical support with our electronic products and services. If you’re ready to join a team that values collaboration, supports your professional development, and celebrates your success, we’d like to meet you!
Requirements
- The successful candidate will demonstrate strong motivation, a collaborative mindset, and a consistently positive approach.
- They will possess a solid work ethic, a commitment to delivering exceptional service, and a high level of attention to detail with proven accuracy in their work.
- You should have a minimum of six months related experience (one or more years preferred) in a financial setting including application processing and communicating decisions
- A high school education or GED is required
- Strong interpersonal, communication, and organizational skills; proven ability to establish and maintain effective working relationships with all levels of staff and members
- Have practical knowledge and understanding of consumer lending regulations Truth in Lending (Reg Z), FCRA, and ECOA (Reg B).
- This position may require registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. The Credit Union will pay the fees associated with registration as a MLO.
Responsibilities
- Evaluating and processing consumer loan applications—both in person and over the phone.
- Building and maintaining strong member relationships by proactively exploring their current and future financial needs.
- Opening new accounts, initiate loan applications, support complex account needs, troubleshoot digital banking tools, and follow through on inquiries with a focus on exceeding member expectations.
- Serving as a key resource for members needing technical support with our electronic products and services.
Benefits
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
- Paid Parental Leave
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
