Consumer Loan Closing Support Specialist (FL, GA, AL, VA, NC, SC, TX, CO)

South State Bank•Winter Haven, FL

10d•Remote

About The Position

This position is remote in the states of FL, GA, AL, VA, NC, SC, TX, CO. The Consumer Loan Closing Support Specialist provides critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. Consumer real estate loans include but not limited to HELOCs, Manufactured Home without Land, HELOC and Mortgage Modification Products. This role partners closely with Lenders, Underwriters, Processors and Closers to resolve issues, and deliver a smooth, compliant borrower experience from approval through funding. A Consumer Loan Closing Support Specialist is known for operational excellence, reliability, and strong lender relationships.

Requirements

High School Diploma required; College Degree in Related Field is preferred
One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required; Loan Processing and/or Closing with Real Estate Transactions is preferred
Microsoft Word, Excel, Adobe, and Outlook. Knowledge of NewGen is preferred, but not required
Exceptional time management and organizational skills
Excellent communication skills
Computer Knowledge: Possesses basic computer knowledge and the ability to learn other software utilized within the Department, as well as any new software programs implemented by The Bank.
Flexibility: Be able to keep up with and implement changes made at the direction of Leadership; can handle simultaneous tasks; able to adhere to specific timelines/deadlines
Customer Service – Provide a high level of service to internal and external customers.
Ability to work Independently and in a Team Environment.
Ability to thrive in the fast-paced environment of the Consumer Loan Closing Lender Support Team.
Ability to solve problems and appropriately escalate issues when necessary.
Basic math skills.
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents and understand procedures.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Ability to work under minimal supervision while performing duties.
Ability to follow documented procedures.
Ability to independently research information to locate and answer support questions when documented procedures are not available.

Nice To Haves

College Degree in Related Field is preferred
Loan Processing and/or Closing with Real Estate Transactions is preferred
Knowledge of NewGen is preferred, but not required

Responsibilities

Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.
Provide exceptional internal customer service while supporting a positive borrower experience
Ability to multitask in a fast-paced environment, while ensuring a high level of accuracy and providing exceptional customer service.
Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, to include but not limited to: Automatic Transfers questions, Flood Determination questions, Title Work questions, Insurance questions, Initial Disclosure questions, Titling questions, Purchase contract questions, Survey questions, Vin verification questions, Entity documentation questions, Payoff questions, Settlement Statements/HUD/Closing Statements, and Funding Questions.
Document all pertinent employee identification information, including name, contact information and nature of request or issue
Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.
Provide exceptional internal customer service while supporting a positive borrower experience
Prioritize and schedule requests/issues. Escalate requests/issues (when required) to the appropriate department.
Alert management to emerging trends in requests or incidents
Accept Other Duties as Assigned
It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.