Consumer Loan Servicing Specialist I
About The Position
The Loan Servicing Specialist is an experienced level position in the lending support services, requiring effective working knowledge of post-origination activities supporting consumer loans, as well as lien perfection for consumer loans. Individuals in this position support one or more loan servicing-related functions that include, but are not limited to new loan boarding, general ledger reconciliation, payment processing, as well as loan exception management and reporting. Receive and respond incoming and outgoing calls using sound judgment and strong decision-making skills. Incumbents at this level are able to perform a number of functions in the department with limited direct supervision.
Requirements
- Minimum 1 year in Loan Processing and/or Loan Servicing experience, 2+ years preferred.
- High School Diploma or equivalent certificate.
- Previous experience in banking, lending, and/or customer service.
- Strong typing and 10-key skills, basic knowledge of computer data entry with Word and Excel and the ability to work with new computer systems, programs, and/or software.
- Knowledge of consumer lending programs, laws, and regulations.
- Working knowledge of consumer loan accounting systems.
- Detail oriented, with excellent organizational and problem-solving skills, written and verbal communication.
- Maintain a cooperative team attitude with department staff, other employees, dealers/vendors, and members.
- Ability to work flexible schedules, including varying shifts, and weekends as necessary.
Responsibilities
- Support payment corrections, adjustments, and remittance, client account research, and general maintenance on loans, ensuring accounts are serviced in compliance with credit agreements and regulations.
- Assist in support of internal control environment as it relates to maintaining account controls, interfacing with vendor partners, and similar activities.
- Generates and monitors loan servicing system activity reports while performing updates and entries as necessary, ensuring exceptions and servicing actions are addressed promptly, accurately, and compliantly.
- Assists with post-origination member service issues to ensure that members receive a high level of service while loans comply with program requirements and guidelines.
- Ability to handle complex servicing situations, ensuring members’ needs are met while complying with program requirements and guidelines.
- Establish, verify, and maintain perfected security interests in loan collateral. May be accountable for ensuring adequate insurance coverage, which conforms to credit union and regulatory guidelines.
- Research and respond to requests regarding adequate insurance coverage, which conforms to credit union and regulatory guidelines.
- Monitor internal control environment as it relates to maintaining accounts to include third party vendor interface.
- Performs post-origination servicing activities for consumer loans. Activities can include manual loan boarding, loan maintenance, and problem resolution.
Benefits
- Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
- Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays
- 401k Match- 100% match up to 6% employee contribution
- Tuition Assistance
- And More!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
