Loan Servicing Consumer Clerk

Glacier Bancorp, Inc.•Coeur d'Alene, ID

About The Position

Love Where You Work! At Mountain West bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs. We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community. Love Where You Live! We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so. Do you have a desire to make your city a better place to live? We just might be able to help you do it. A Strong Foundation Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states: Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists. Ready to LOVE WHERE YOU WORK? Mountain West Bank is seeking an detail oriented Consumer Loan Servicing Clerk for our seasoned Loan Servicing team in beautiful Coeur d'Alene, ID. The Loan Servicing Clerk performs routine duties related to booking, assembling, scanning and verifying the accuracy of consumer and loan documentation; prepare loan documents, service and verify the servicing of booked loans. This position requires someone who is client focused and can maintain strict confidentiality in all loan matters. This individual my be thorough, and have technical capacity to preform the required tasks. Regular and reliable attendance is an essential function of this job. This position reports to the Consumer Loan Servicing Team Lead . This department is part of a team of experienced Commercial, Consumer and Loan Support Loan Servicing members. This is a full-time, hourly position. Candidates must be available Monday through Friday, 8:00AM - 5:00PM for a total of 40 hours a week. Rate of pay depends on experience.

Requirements

High school diploma or equivalent.
1 or more years of experience in an office environment
Knowledge of banking policies and procedures.
Ability to multi-task and handle complex tasks efficiently.
Strong organizational skills.
Strong attention to detail
Ability to work in within strict time-frames and meet deadlines
Excellent customer service skills
Good knowledge of basic office equipment
Working knowledge of Word and Excel

Nice To Haves

1 or more years of experience in loan policies, procedures and documentation.

Responsibilities

Perform routine loan maintenance duties such as:
Process payments
Setup and change AFT’s
CIF changes
HELOC checks
Waive late fees
Correcting/reversing loan payments
Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email.
Process Consumer loan payoffs – completing payoff checklist.
Release collateral on all types of paid off loans.
Book all types of Consumer loans and change in terms within 24 hours of receipt.
Prepare Consumer loan documentation and change in terms within the department stated turnaround time of 24 hours of receipt of a completed loan request.
Work assigned pending and filing weekly – following up on all required items. Sign off and complete files.
File Review of Consumer loan files – put files together – notate all exceptions and send exception notices.
Participates in community service activities
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Benefits

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance.
Coverage is available to employees and their eligible dependents in accordance with our written plan documents.
You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services.
We also offer a generous Paid Time Off (PTO) plan and paid holidays.
PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees.
PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy.
Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays.
In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.

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