South Tampa - Call Center Representative - Weekday shift only
About The Position
Are you ready to turn your passion for helping people into a rewarding career? Join our team as a Member Service Representative and be the friendly voice our members count on every day. If you thrive in a fast-paced, team-driven environment and love solving problems, Floridacentral Credit Union wants to hear from you! This is more than just a call center job - this is your chance to be part of a mission-driven organization that empowers members to reach their financial goals. What You’ll Do: Be the first point of contact – Receive and respond to incoming calls with professionalism, care, and confidence. Listen with purpose – Understand each member’s unique situation and find the best solution or product to meet their needs. Document with precision – Accurately complete all reports, forms, and records while maintaining compliance and security standards. Solve & support – Resolve discrepancies and forward complex issues to team leads or management as needed. Educate and empower – Provide complete, up-to-date information about Credit Union policies, loan programs, financial products, and account options. Promote financial wellness – Actively cross-sell Credit Union products and services that support our members’ financial goals. Support everyday banking – Perform basic account maintenance, loan payment transactions, and respond to loan service requests. Be a team player – Foster positive relationships with coworkers and contribute to a collaborative, member-first culture.
Requirements
- Stellar communication skills, both verbal and written
- A member-first attitude with a knack for relationship building
- Detail-oriented with a passion for accuracy and compliance
- Ability to thrive in a fast-paced environment while juggling multiple priorities
Nice To Haves
- Experience in customer service, financial services, or call center environments is a plus
Responsibilities
- Receive and respond to incoming calls with professionalism, care, and confidence.
- Understand each member’s unique situation and find the best solution or product to meet their needs.
- Accurately complete all reports, forms, and records while maintaining compliance and security standards.
- Resolve discrepancies and forward complex issues to team leads or management as needed.
- Provide complete, up-to-date information about Credit Union policies, loan programs, financial products, and account options.
- Actively cross-sell Credit Union products and services that support our members’ financial goals.
- Perform basic account maintenance, loan payment transactions, and respond to loan service requests.
- Foster positive relationships with coworkers and contribute to a collaborative, member-first culture.
Benefits
- Career growth opportunities in a purpose-driven organization
- Our extensive employee benefits
- A supportive, collaborative team that values your voice and contributions
- The chance to make a real difference in our members' financial journeys.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
