Content Claims Specialist - Field - Level I

Crawford • Newark, NJ

1d • Hybrid

About The Position

🌟 Be the expert who brings clarity and care to every claim! 🌟 Position: Content Claims Specialist – Field (Level I) 📦🛠️ Location: Philadelphia, PA or nearby 📍 Setup: Hybrid (WFH + Field/Driving Role) 🚗🏡 What We Need 🗂️

Requirements

• 1+ year of related experience
• Comfortable with driving and visiting customer locations
• Solid communication and customer‑support skills
• Secondary (High School) Diploma. College degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver's license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide: an adequate workspace, free of noise high speed internet service reliable personal vehicle and valid driver's license
• Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy
• Overnight travel required

Nice To Haves

• Strongly preferred: restoration, customer service, retail, or insurance background

Responsibilities

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss.
• Identify claim type and apply appropriate methodology based on the circumstances of the contents loss.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED