Content Development & Process Automation Specialist

Propark Mobility • Hartford, CT

23h • $56,000 - $58,000 • Hybrid

About The Position

The Content Development & Process Automation Specialist supports the advancement of People and Business Resources (PBR) initiatives by improving internal processes, supporting workflow automation efforts, and developing high-quality training and presentation materials. This role helps translate complex processes into clear, efficient solutions while creating engaging content that supports communication, learning, and adoption of new tools and practices. The Specialist assists with identifying opportunities to simplify workflows, implementing process improvements, and supporting automation initiatives that enhance efficiency and accuracy across the department. The role also contributes to the development of presentations, visual materials, training resources, and multimedia content that strengthen internal communications and maintain consistent PBR branding.

Requirements

• Bachelor’s degree in Business, Operations, Human Resources, or related field preferred.
• 1–3 years of experience in operations, process improvement, project coordination, or business support roles.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience with workflow tools, automation platforms, or systems optimization preferred.
• High proficiency in Microsoft Office (especially PowerPoint and Excel) and Power Automate.
• Strong presentation development and visual formatting skills.
• Excellent communication skills with the ability to work cross-functionally.
• Detail-oriented with a proactive, solution-focused mindset.

Responsibilities

• Process Improvement & Automation Support
• Support the Assistant Director to implement process simplification initiatives and identify opportunities for automation that reduce manual effort, mitigate risk, and improve accuracy.
• Utilize automation tools, including but not limited to AI-driven solutions, Microsoft Power Automate, and similar platforms, to streamline workflows and enhance operational effectiveness.
• Assist in configuring, testing, and rolling out workflow tools and system enhancements.
• Develop documentation, training materials, and job aids to support adoption of new tools and processes.
• Monitor operational effectiveness and recommend continuous improvement enhancements.
• Content Development
• Develop high-quality slide decks, graphics, training videos, and multimedia content.
• Ensure consistency of People and Business Resources branding across presentations, and training materials.
• Maintain templates and visual standards aligned with corporate brand guidelines.
• Review presentations and materials for professionalism, clarity, and brand consistency.
• Support ongoing enhancement of PBR visual standards and presentation quality.
• Operational Execution & Workflow Support
• Support the Assistant Director in day-to-day departmental operations and project coordination.
• Document, maintain, and improve internal workflows to enhance efficiency and consistency.
• Identify process gaps and recommend practical, scalable solutions.
• Assist in tracking departmental priorities, deadlines, and deliverables.
• Support planning cycles and resource coordination initiatives.
• Serve as a liaison to internal teams to ensure alignment and smooth execution of Business Resources initiatives.

Benefits

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
• Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.
• Wellness is provided according to city or state mandates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level