Contents Claims Coordinator – Virtual Texas/MTN/PST

Solera

10d • Remote

About The Position

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role
Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Requirements

• Desire to work in a fast-paced environment that is focused on success and continuous improvement of quality and process.
• Excellent oral and written communication skills.
• Strong listening, analytical and problem solving skills.
• Effective time management.
• Efficient resolution of claims within service agreements.
• Ability to prioritize in a fast paced environment with tight deadlines with strong attention to detail.
• Works independently, as well as part of a team.
• Ability to make decisions with minimal supervision.
• Handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite, especially Excel.
• 1-3 years of customer service experience.
• Must be available to work flexible hours as business needs dictate, including late shift and overtime.
• College degree or equivalent experience required.

Nice To Haves

• Property and Casualty claim knowledge helpful.

Responsibilities

• Ownership of claim files from intake through delivery, with focus on quality and cycle time.
• Manages all tasks and actions necessary to complete a successful claim assignment.
• Responds appropriately and professionally to customers both internally and externally.
• Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.
• Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
• Adheres to all applicable service levels.
• Work closely with Adjuster Owners on accounts.
• Assists with special projects assigned by management.
• Provide customer service via Live Chat & Hotline.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees