Contingent Labor Specialist

PNC • Columbus, OH

1d • $45,000 - $98,900 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Contingent Labor Specialist within PNC's Talent Acquisition organization, you will be based in Pittsburgh, PA; Brecksville, Columbus OH; Denver, CO. • Manage day‑to‑day operations, including incident resolution, ticket management, troubleshooting, and support for managers and suppliers. • Oversee invoicing for contingent workers and ensure accuracy through partnership with suppliers and internal teams. • Produce and maintain reporting within various applications and utilizing Excel (v‑lookups, pivot tables) and other applications to create clear, functional reports for leaders. • Serve as a key liaison to internal partner teams as well resolving issues and escalations in a timely manner. • A strong candidate will have strong attention to detail and a curiosity‑driven mindset to investigate, identify, and resolve issues. • Vendor management or ServiceNow experience is helpful but not required. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Support the contingent labor organization across the complete lifecycle of the contract labor program. This includes providing operational support and guidance to key stakeholders (hiring managers, third party suppliers, candidates, etc.) to ensure the onboarding, offboarding of contractors and compliance with relevant procedures. May consult on contingent labor vendor engagements including the adherence to risk frameworks, procedures, vendor performance, and compliance with applicable regulations. Performs all functions (procedural, technical and otherwise) within contingent labor program vendor management system. Provide end user support of all processes and systems. Interacts with internal stakeholders and third-party suppliers to gather requirements for contingent labor needs and lead changes to drive operational excellence. May assist in third party supplier management, risk mitigation and audit functions. Coordinates and maintains collection of contingent labor program metrics/analytics to drive operational excellence and end-user satisfaction. Participates and co-lead ad-hoc contingent labor projects such as, but not limited to, reporting, presentation development, vendor forums, vendor audits and scorecards. Reviews, understands, enforces contingent labor contractual agreements between PNC and third party suppliers. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Candidate Sourcing
• Client Counseling
• Competitive Advantages
• Decision Making
• Job Interviews
• Recruiting Strategies
• Talent Acquisition
• Workforce Planning
• Vendor management or ServiceNow experience is helpful but not required.
• A strong candidate will have strong attention to detail and a curiosity‑driven mindset to investigate, identify, and resolve issues.

Responsibilities

• Manage day‑to‑day operations, including incident resolution, ticket management, troubleshooting, and support for managers and suppliers.
• Oversee invoicing for contingent workers and ensure accuracy through partnership with suppliers and internal teams.
• Produce and maintain reporting within various applications and utilizing Excel (v‑lookups, pivot tables) and other applications to create clear, functional reports for leaders.
• Serve as a key liaison to internal partner teams as well resolving issues and escalations in a timely manner.
• Support the contingent labor organization across the complete lifecycle of the contract labor program.
• Provide operational support and guidance to key stakeholders (hiring managers, third party suppliers, candidates, etc.) to ensure the onboarding, offboarding of contractors and compliance with relevant procedures.
• May consult on contingent labor vendor engagements including the adherence to risk frameworks, procedures, vendor performance, and compliance with applicable regulations.
• Performs all functions (procedural, technical and otherwise) within contingent labor program vendor management system.
• Provide end user support of all processes and systems.
• Interacts with internal stakeholders and third-party suppliers to gather requirements for contingent labor needs and lead changes to drive operational excellence.
• May assist in third party supplier management, risk mitigation and audit functions.
• Coordinates and maintains collection of contingent labor program metrics/analytics to drive operational excellence and end-user satisfaction.
• Participates and co-lead ad-hoc contingent labor projects such as, but not limited to, reporting, presentation development, vendor forums, vendor audits and scorecards.
• Reviews, understands, enforces contingent labor contractual agreements between PNC and third party suppliers.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level