Contractor Relations Specialist - Hybrid

InfoTrack US • Petaluma, CA

7d • $22 - $28 • Hybrid

About The Position

As a Contractor Relations Specialist, you’ll play a key role in supporting our network of independent contractors who deliver litigation support services to our clients. You’ll act as the central point of coordination between contractors, the Contractor Success Team, and internal teams within One Legal Fulfillment Services.
In this role, you’ll help ensure contractors have the information, tools, and support they need to provide excellent service in the field. You’ll also partner closely with Contractor Success Team managers by tracking activity, identifying trends, and escalating issues when needed—helping the team stay informed and responsive.
Day-to-day, you’ll handle contractor communications across phone, email, and internal systems, assist with payment-related questions, and help resolve operational issues as they arise. This role is primarily focused on supporting our California contractor network, with exposure to operations across the United States.
This is a great opportunity for someone who enjoys problem-solving, staying organized, and being at the center of a fast-paced, service-driven environment.
This role offers a competitive compensation range of $22.23 per hour to $27.79 per hour, depending on experience, skills, and internal equity.

This is a hybrid role based in our Petaluma office and requires employees to work in the office a minimum of three days per week.

Requirements

• High school diploma or equivalent required; associates/bachelor’s degree, or equivalent professional experience is preferred.
• 1-2 years of experience in a similar role, preferably in a legal or contractor management environment.
• Strong organizational skills with the ability to manage multiple tasks and timelines.
• Effective Communication: Excellent verbal and written communication skills to interact with Contractors and internal staff.
• Problem-Solving Skills: Ability to identify issues and implement solutions proactively.
• Interpersonal Skills: Build and maintain positive relationships with Contractors and colleagues.
• Attention to Detail: Ensure accurate documentation and adherence to operational standards.
• Technical Skills: Proficient in Microsoft Office Suite and familiar with CRM systems.
• Analytical Skills: Ability to analyze data and trends to make informed decisions.

Responsibilities

• Conduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communication
• Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams
• Review contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactions
• Assist in monitoring and updating contractor credentials, including registration information, driver’s licenses, and insurance documentation
• Review contractor profiles to ensure information is accurate and aligned with communication preferences
• Maintain a log of active issues, ensuring consistent follow-up through resolution
• Review and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriate
• Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution
• Monitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requests
• Assist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basis
• Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup
• Participate in special projects and provide support on team initiatives as needed

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees