Control Manager- Vice President

JPMorgan Chase & Co.•New York, NY

11h

About The Position

This is a senior leadership role accountable for the Quality Assurance function and the integrity of the control environment across Global Supplier Services. The role requires sound judgment, strong stakeholder engagement, and disciplined execution to support regulatory and firm expectations. As a Control Manager - Vice President, in Global Supplier Services, you will lead the Quality Assurance function with responsibility for designing, executing, and maintaining a robust end‑to‑end control framework. You will partner closely with business, risk, and control stakeholders to identify control issues, oversee timely remediation, and promote a strong and sustainable control environment across in‑scope processes.

Requirements

Bachelor’s degree or equivalent work experience
Minimum 8 years of financial services experience in Risk and Control Management, Quality Assurance, Compliance, or Audit
Deep expertise in control and risk management concepts, with the capability to design, develop, and critically evaluate comprehensive risk management frameworks and strategies in collaboration with business leaders.
Visionary and innovative leader who takes ownership and drives transformative change, utilizing cutting-edge technologies and methodologies to enhance organizational effectiveness and achieve strategic objectives.
Extensive experience in leading and thriving within dynamic, fast-paced environments, demonstrating exceptional communication skills both in writing and verbally, with the ability to articulate complex concepts to diverse audiences.
Proven track record of strong leadership capabilities, with significant experience in navigating and managing matrix-reporting work environments, fostering collaboration and alignment across multiple teams and functions.
Exceptional interpersonal skills, with the ability to build and maintain strategic relationships, coupled with superior time management and multitasking abilities to effectively prioritize and drive initiatives.
Advanced proficiency in leveraging Microsoft Office Suite (Word, Excel, PowerPoint, Visio) to create impactful presentations and reports that support strategic decision-making

Nice To Haves

In-depth knowledge of CORE, Operational Risk, and Controls, with a strong understanding of their application in quality assurance and risk management
Exceptional research and writing skills, along with expertise in deck design and presentation, enabling clear and impactful communication of complex information
Proficiency in essential tools such as Alteryx, Tableau, RPA, UiPath, Python, MSSQL Server, JIRA, and GIT, with the ability to leverage these technologies to enhance quality assurance processes
Ability to translate complex business and functional challenges into conceptual analytical and automation technical architectures, driving innovative solutions

Responsibilities

Execute and architect a visionary quality assurance and control management strategy that seamlessly integrates with the organization's risk management frameworks and strategic business objectives, ensuring a robust and disciplined control environment.
Provide strategic leadership to the team in conducting in-depth risk analyses, identifying control issues, performing root cause analyses, and implementing effective remediation strategies to mitigate risks.
Cultivate and maintain strategic relationships with a diverse group of stakeholders to ensure alignment on risk and control priorities and initiatives, fostering collaboration and consensus across the organization.
Leverage exceptional communication and influence to manage stakeholder relationships effectively, driving transformative control projects that enhance the organization's risk posture.
Direct the analysis of program-related data (e.g., KRI/KPI) and develop insightful, data-driven reports to inform and support high-level strategic business decisions.
Ensure the highest standards of accuracy and transparency in the systematic documentation and reporting of Quality Assurance testing outcomes and risk assessments.
Inspire and mentor the QA and Controls Team, fostering a culture of continuous improvement, innovation, and operational excellence, and empowering team members to achieve their full potential.