Controls Support Engineer

Vanderlande • Marietta, GA

2d

About The Position

Position Summary: As a Second-line Support Engineer you will be working within the North American Support Center (NASC) call center team alongside other Control Support Engineers. The NASC is part of the Global Service Helpdesk, which is responsible for registering, tracking, documenting and handling disruptions, errors and inquiries regarding automated material handling solutions supported by the Vanderlande Services for North America, and other sites as and when required. Controls Engineer: The candidate must be able to demonstrate several years’ experience working in Controls Engineering, with Site based service or an office role supporting Low Level Controls (LLC) and PLC’s for customers. They should be able to demonstrate a sound knowledge of commissioning, installing and/or debugging of PLCs and IPCs. They must have experience in Allen Bradley PLC’s, a knowledge of Webfactory, field buses (PROFIBUS, ASI), a knowledge of networks and some knowledge of Schneider or Siemens PLC’s would be an advantage Essential Functions (Job Duties and Responsibilities): Work with NASC team in Incident- management for Vanderlande supported material handling solutions Support of Low-Level-Controls systems, and PLC issues raised by customers Able to diagnose, and rectify Low-Level-Controls and PLC faults within tight deadlines Able to perform PLC checks, modifications and updates as needed Work to process and escalate as required Write up incident summaries and provide reports as and when required Willing to work on shift and be on out of hours on call cover Required Education and Experience: Experienced to degree level in a relevant engineering competency Minimum 3 years’ experience in controls technology Hands-on experience with Allen Bradley, Siemens or/and Schneider PLC. Strong communication skills, both spoken and written Some experience with high-level controls. (SCADA, IT Networks, databases, software, etc.) Preferred Qualifications: Bachelor's degree in Engineering or Computer Science. Knowledge-Skills-Abilities (Competencies): Understand Controls software for automated logistics systems Able to work on own initiative Able to prioritize work as and when needed Good team player Willing to learn and improve technical capabilities Pragmatic and proactive Good analytical skills Solution-oriented attitude Great troubleshooter and problem solver Service minded Position Type/Expected Hours of Work: This is a full-time position, working within a call center environment and shift Rota’s/on call cover will be in place covering extended hours 7 days per week. Travel: Occasional travel to customer sites in North America is required. Some international travel will be required for training purposes. Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment and Physical Demands: The role may require site visits, and candidates should be able to access unhindered these environments, in order to perform essential functions of this job. These will include site inspections and visual checks if and when required. Other Duties: The role will require the candidate once established to provide cover for other team members, and assist in training , development and mentoring of other members of the team. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.

Requirements

• Experienced to degree level in a relevant engineering competency
• Minimum 3 years’ experience in controls technology
• Hands-on experience with Allen Bradley, Siemens or/and Schneider PLC.
• Strong communication skills, both spoken and written
• Some experience with high-level controls. (SCADA, IT Networks, databases, software, etc.)
• Understand Controls software for automated logistics systems
• Able to work on own initiative
• Able to prioritize work as and when needed
• Good team player
• Willing to learn and improve technical capabilities
• Pragmatic and proactive
• Good analytical skills
• Solution-oriented attitude
• Great troubleshooter and problem solver
• Service minded
• Candidates should be able to access unhindered these environments, in order to perform essential functions of this job

Nice To Haves

• Bachelor's degree in Engineering or Computer Science.
• A knowledge of Webfactory
• A knowledge of networks
• Some knowledge of Schneider or Siemens PLC’s

Responsibilities

• Work with NASC team in Incident- management for Vanderlande supported material handling solutions
• Support of Low-Level-Controls systems, and PLC issues raised by customers
• Able to diagnose, and rectify Low-Level-Controls and PLC faults within tight deadlines
• Able to perform PLC checks, modifications and updates as needed
• Work to process and escalate as required
• Write up incident summaries and provide reports as and when required
• Willing to work on shift and be on out of hours on call cover
• Provide cover for other team members
• Assist in training , development and mentoring of other members of the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level