Convention Services Manager

EOS•Kitty Hawk, NC

2d•Onsite

About The Position

The Convention Services Manager is responsible for planning, coordinating, and executing assigned group meetings and events from turnover through completion. This position serves as the primary liaison between clients and hotel departments, ensuring accurate communication, operational alignment, and exceptional service delivery while meeting contractual, financial, and service standards. Proficiency in Delphi is essential to effectively manage accounts, event details, traces, and communication. JOB SUMMARY: Manage and execute assigned group events, coordinating meeting space, audiovisual, food and beverage, and related services across departments. Serve as the primary point of contact for clients, providing personalized service and maintaining accurate event documentation within Delphi. Participate in key operational and client meetings, including Resume Meetings, BEO Meetings, Pre-Convention Meetings, Menu Tastings, and Planning Visits. Finalize event details, maximize revenue through up-selling, and ensure accuracy of BEOs, resumes, banquet checks, and post-event billing, ensuring all information is properly entered and maintained in Delphi. Handle group room details including rooming lists and group room reservations based on needs of contract Conduct space walkthroughs with Banquet leadership to ensure client satisfaction. Make timely decisions that balance guest needs with hotel financial, staffing, and safety considerations. Resolve on-site issues promptly and keep the Director of Catering informed of any concerns or unusual situations. Maintain thorough knowledge of hotel facilities, meeting space capacities, and operational capabilities. Coordinate with external vendors as required to support event execution. Support forecasting efforts and departmental reporting through accurate Delphi data management. Maintain positive working relationships with all departments. Ensure all account information, traces, and documentation are current and accurate in Delphi. Perform other reasonable duties as assigned.

Requirements

Ability to remain standing for up to 10 hours
Ability to remain stationary in desk/meeting environment for up to 8 hours
Ability to move up and down stairs occasionally
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs.
Ability to communicate and exchange information effectively
Ability to read, write, speak, and understand basic English
Ability to complete a satisfactory background check
Ability to work evenings, weekends, and holidays as business requires
Ability to work onsite
2+ years of experience in convention services, event management, or a similar role
Strong working knowledge of Delphi for account management, event tracking, and reporting
Strong working knowledge of Opera for account management, event tracking, and reporting
Strong organizational skills with exceptional attention to detail
Excellent customer service and communications skills
Flexibility to work evenings, weekends, and holidays as business requires
Demonstrates strong communication, organizational, and problem-solving skills.
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Nice To Haves

Prior hotel, resort, or convention center experience preferred

Responsibilities

Manage and execute assigned group events, coordinating meeting space, audiovisual, food and beverage, and related services across departments.
Serve as the primary point of contact for clients, providing personalized service and maintaining accurate event documentation within Delphi.
Participate in key operational and client meetings, including Resume Meetings, BEO Meetings, Pre-Convention Meetings, Menu Tastings, and Planning Visits.
Finalize event details, maximize revenue through up-selling, and ensure accuracy of BEOs, resumes, banquet checks, and post-event billing, ensuring all information is properly entered and maintained in Delphi.
Handle group room details including rooming lists and group room reservations based on needs of contract
Conduct space walkthroughs with Banquet leadership to ensure client satisfaction.
Make timely decisions that balance guest needs with hotel financial, staffing, and safety considerations.
Resolve on-site issues promptly and keep the Director of Catering informed of any concerns or unusual situations.
Maintain thorough knowledge of hotel facilities, meeting space capacities, and operational capabilities.
Coordinate with external vendors as required to support event execution.
Support forecasting efforts and departmental reporting through accurate Delphi data management.
Maintain positive working relationships with all departments.
Ensure all account information, traces, and documentation are current and accurate in Delphi.
Perform other reasonable duties as assigned.