Coordinator, Customer Care

Redstone Federal Credit Union

1d•Onsite

About The Position

Behind every premium cube of Reddy Ice is a company that values consistency, quality, and customer service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options. This commitment to exceptional service is why we are America’s leading brand in ice production and manufacturing. This role is a development position, providing an introduction to Reddy Ice’s business and customer base, with the opportunity for advancement within customer care, sales, accounting / finance, human resources, supply chain and more. We are seeking candidates who are eager to grow and advance. The Customer Care Coordinator is responsible for answering incoming calls from customers, responding to inquiries and questions, handling customer feedback, resolving problems and providing information that addresses the customer request or concern. As this environment is fast paced, you must be able to work under pressure and accurately process a high volume of calls on a daily basis and follow up with the request until it is resolved. Reddy Ice manufactures and distributes approximately 1.8 million tons of ice annually to a broad and diversified customer base. These customers rely on us for ice that is produced under the industry’s highest standards. With our quality and high service levels, Reddy Ice has become the provider of choice for customers coast to coast.