Customer Care Coordinator

Reliable Respiratory•Boston, MA

13h•Onsite

About The Position

A Customer Care Coordinator is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Care Coordinator, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.

Requirements

18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor’s Degree required
1 year of customer service experience in a high call volume medical field role
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English

Nice To Haves

Spanish proficiency preferred

Responsibilities

Process new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
Participate in company phone campaigns
Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
Obtain all necessary insurance authorizations
Troubleshoot equipment issues with patients; triage issues to manufacturer’s care teams or referring doctors as needed
Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
Ensure completion of worklists assigned
Collect patient payments
Ensure patients understand cost responsibilities
Coordinate appointments between customers and respiratory staff