Coordinator Facilities

Hilton Grand Vacations•Orlando, FL

About The Position

If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with outstanding training and benefits! We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Our encouragement drives us in making a positive impact and memorable experiences for our owners, team members and guests. Our Team Members are the HEART of what we do and it’s their talent, passion, and dedication that drives the success of Hilton Grand Vacations. As Facilities Coordinator, you will play a key role in supporting the General Manager and the leadership team, ensuring smooth day-to-day operations of the resort’s administrative functions. You will embody our Spirit of Service culture and contribute to the success of the property by performing the following responsibilities to the highest standards.

Requirements

High school diploma or GED required.
Minimum 3 years of experience in administrative, facilities, or hospitality support roles.
Strong organizational, written, and verbal communication skills.
Ability to manage multiple tasks independently and efficiently.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Energetic, proactive, and committed to delivering excellent internal and external customer service.
Ability to work collaboratively across departments and with all levels of staff.
Capable of lifting to 25 pounds.
Proficient in Microsoft Office program, specifically Word and Excel.
Strong vitality, good follow-through and excellent internal customer focus
Ability to work in a team environment and interact with all levels of team members within the organization.

Responsibilities

Provide comprehensive administrative support to the General Manager and department heads, including scheduling, communications, and project coordination.
Serve as the primary liaison for internal office operations, ensuring a safe, organized, and welcoming environment.
Directly support our front-of-house staff with internal and guest-related needs.
Manage incoming and outgoing mail, courier services, and vendor communications.
Process and code invoices for accounts payable; maintain accurate records of purchases and expenses.
Coordinate creation and deactivation of employee security badges; troubleshoot issues with building access and security systems.
Order and manage inventory of office supplies, business cards, and stationery for all departments.
Ensure all office equipment is functioning properly; arrange service calls and maintenance as needed.
Provide front office coverage during breaks, greeting guests and answering calls with professionalism and warmth.
Act as the point of contact for facility-related issues, coordinating with the Facilities Manager for repairs and maintenance.
Build and submit purchase orders for the facilities Operations department.
Support guest service coordination, assisting with special requests, group bookings, and resort events.
Collaborate with housekeeping, front desk, food & beverage, and recreation teams to ensure seamless service delivery.
Monitor guest feedback and assist in implementing service improvements.
Maintain detailed records of guest preferences, service recovery efforts, and administrative documentation.
Assist in planning and executing resort events, group bookings, and special occasions.
Coordinate with housekeeping, front desk, food & beverage, and recreation teams to ensure seamless service delivery.