Coordinator, Operations

Universal Music•Santa Monica, CA

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How We LEAD: We are seeking a highly organized, proactive Operations Coordinator to provide support to two leaders within Interscope Capitol’s Operations team. This role will combine administrative support, project coordination, and operational execution, working across multiple verticals while collaborating closely with internal teams across Interscope Capitol. The ideal candidate is detail-oriented, collaborative, and comfortable balancing executive support with hands-on coordination across multiple initiatives in a fast-paced environment. How You'll CREATE: Administrative Support: Support daily operations including schedule management, meeting coordination, preparation of materials, and follow-ups for each leader Manage administrative tasks such as processing invoices, expense reports, travel bookings, manage vendor relationships and payments Assist with other duties as assigned Cross-Functional Coordination & Project Support: Collaborate with internal and external partners to streamline communication, share updates, and track progress across multiple campaigns and initiatives Coordinate across Interscope Capitol to streamline, organize, and sustain assets and products for the Complex marketplace Support project timelines, documentation, and workflows for cross-departmental initiatives, ensuring alignment among all stakeholders Create and update one-sheets, timelines, quote sheets, and other project-related documentation Actively participate in team meetings, discussions, and planning activities Reporting & Presentations: Build and design presentations in Keynote and Google Slides for executive updates, performance recaps, and partner communications Assist in research and insights gathering to inform partnership opportunities and emerging trends in eCommerce, fan engagement, and content Compile and distribute monthly reports summarizing key metrics across CRM, audience engagement, and eCommerce Operational & Organizational Support: Assist in coordinating and setting up internal company-wide meetings and events, including town halls, celebrations, morale-building initiatives, and topic-specific engagements Support company onboarding and knowledge management efforts, including maintenance of internal documentation, asset management platforms, and planning of company orientations Draft internal and company-wide communications to help cascade timely information and best practices across the company as needed Field and analyze qualitative and quantitative employee feedback and propose solutions that foster a culture of continuous improvement

Requirements

1–3 years of experience as an administrative assistant or coordinator (the music or entertainment industry preferred)
Strong organizational, analytical, and problem-solving skills with exceptional attention to detail
Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment
Excellent verbal and written communication skills; ability to collaborate across teams and functions
Proficiency in Microsoft Office and Google Workspace
Experience building presentations and managing documentation for cross-functional projects
A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior executives inside and outside the company is essential

Nice To Haves

Adobe Creative Suite experience a plus
Bachelor’s degree in Business Administration or Marketing preferred

Responsibilities

Support daily operations including schedule management, meeting coordination, preparation of materials, and follow-ups for each leader
Manage administrative tasks such as processing invoices, expense reports, travel bookings, manage vendor relationships and payments
Assist with other duties as assigned
Collaborate with internal and external partners to streamline communication, share updates, and track progress across multiple campaigns and initiatives
Coordinate across Interscope Capitol to streamline, organize, and sustain assets and products for the Complex marketplace
Support project timelines, documentation, and workflows for cross-departmental initiatives, ensuring alignment among all stakeholders
Create and update one-sheets, timelines, quote sheets, and other project-related documentation
Actively participate in team meetings, discussions, and planning activities
Build and design presentations in Keynote and Google Slides for executive updates, performance recaps, and partner communications
Assist in research and insights gathering to inform partnership opportunities and emerging trends in eCommerce, fan engagement, and content
Compile and distribute monthly reports summarizing key metrics across CRM, audience engagement, and eCommerce
Assist in coordinating and setting up internal company-wide meetings and events, including town halls, celebrations, morale-building initiatives, and topic-specific engagements
Support company onboarding and knowledge management efforts, including maintenance of internal documentation, asset management platforms, and planning of company orientations
Draft internal and company-wide communications to help cascade timely information and best practices across the company as needed
Field and analyze qualitative and quantitative employee feedback and propose solutions that foster a culture of continuous improvement

Benefits

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent