Coordinator, Order Management

Telamon•Carmel, IN

6d•Hybrid

About The Position

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia. This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out. Learn more at telamon.com Classification: Non-exempt/Hourly Location: 1000 E 116th Street Carmel, IN 46032 Pay Range: $19-$20/hour Schedule: Hybrid: Onsite on Monday, Wednesday, and Thursday; Remote from home on Tuesday & Friday Benefits: Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes: Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable) Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events. Note: benefits eligibility may be based on employment status, tenure, location, or other factors Job Summary: The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers’ expectations.

Requirements

Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
Ability to communicate effectively and professionally with internal resources and customers
Ability to escalate appropriately when needed
High degree of accuracy and attention to detail
Proficiency with MS Office
High school diploma required; associate or bachelor’s degree preferred.
Minimum 3 years of customer service experience

Nice To Haves

Ability to navigate within ERP accounting system is preferred, but not mandatory
Telecom industry experience preferred
Oracle Order Management experience preferred.

Responsibilities

Receive customer orders via email or electronically.
Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC’s Planners, PM’s, contract managers, material managers, etc.
Process requests for defective replacements and good stock returns.
Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
Coordinate with multiple internal departments to ensure customers’ needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
Daily review inventory and create shipments to strive for the best OTD performance.
Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
Prepare responses to requests for quotes based on customer’s needs.
Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
Collaborate with IT to establish and maintain IT goals and objectives for business projects
Provide backup support for other programs.
Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
Occasionally engage in conference calls with all departments including customers
Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.