Order Management Coordinator
About The Position
TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Order Management Coordinator manages the fulfillment of National and other strategic account orders. This position serves as the primary service/operations contact and demonstrates mastery of the distinct requirements related to each assigned account.
Requirements
- Proficient in Microsoft Excel
- Proficient in EDI structure and transactions
- Experience with ERP systems, SAP preferred
- Strong written and verbal communication skills
- Strong organizational and time management abilities
- Deadline and results driven with a strong sense of urgency
- Demonstrates high standards of accuracy and attention to detail
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management
- Minimum 1-year experience in Customer Service, Inside Sales, Sales Operations or EDI within wholesale or apparel
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Manages order fulfilment for assigned National and strategic accounts.
- Demonstrates clear understanding of the unique requirements for each assigned customer, including but not limited to: EDI, bulks, VAS, DC requirements, and customer portals.
- Monitors EDI transactions to ensure their success, resolving any errors and discrepancies.
- Proactively communicates any order issues or discrepancies to Sales and follows through to resolution.
- Tracks inbound product and communicates shortages & delays.
- Identifies and communicates priority POs to appropriate team members.
- Ensures that orders are fulfilled complete, on time, and comply with requirements, with the goal of eliminating chargebacks and returns.
- Analyzes order detail and history to determine the cause of order/shipping errors.
- Proposes plans to prevent repeated errors.
- Researches and resolves chargebacks, return requests, and shipping discrepancies.
- Summarizes issues and trends for Sales management.
- Produces account specific delivery calendars and maintains upcoming delivery status, by style and PO.
- Provides exceptional communication to improve the quality of service, productivity, and profitability.
- Works effectively with the distribution center to effectively coordinate shipments.
- Maintains bulk revisions based on EDI splits, ensuring that orders are processed quickly to prevent order book duplication.
- Develops documentation and SOPs on assigned account base.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
