Coordinator, Ticket Operations (55745)

DIAMOND BASEBALL HOLDINGS LLC•Pasco, WA

5d•$17 - $19

About The Position

The Ticket Operations Coordinator will support the overall ticket operations function, assisting with event builds, ticket fulfillment, customer service, box office operations, and general day-to-day ticketing needs. This role works closely with the Ticket Sales, Marketing, and Operations teams to help ensure seamless ticketing experience for fans and partners.

Requirements

Ticketing experience or familiarity with Tickets.com system preferred
Strong attention to detail and organizational skills
Excellent communication and customer service abilities
Able to multitask and work effectively in a fast-paced environment
Comfortable working independently and as part of a team
Willingness to work evenings, weekends, and holidays as required

Nice To Haves

Ticketing experience or familiarity with Tickets.com system preferred

Responsibilities

Assist with the creation and maintenance of events in the ticketing system
Help fans onboard to new ticketing and loyalty platforms
Build and manage price codes, plans, promotions, qualifiers, and holds
Meet and exceed established annual sales goal as approved and agreed on by the AGM, Tickets and the General Manager
Process season, group, hospitality, corporate partnership ticket orders
Support the team with order entry, ticket fulfillment, payments, and mobile delivery
Provide excellent customer service in-person, over the phone, and via email
Serve as a resource on game days for ticket resolution, and customer service
Execute and help with Group Sales Initiatives
Maintain seating manifests and coordinate inventory across all ticket types
Help fulfill internal ticketing needs, including holds and ticket donation requests
Participate in event-day box office operations and assist in overseeing part-time staff
Support any outside events as needed
Help execute all ticket support requests
Other duties as assigned