Manager, Ticket Operations

NASCAR • Darlington, SC

1d

About The Position

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. The Manager, Ticket Operations supports our mission by overseeing ticket office operations and managing race and commemorative ticket fulfillment across properties. This role drives digital ticketing adoption to enhance the consumer experience and improve operational efficiency. The Manager collaborates with ticketing operations staff to assess fulfillment needs and report insights to leadership, staffs and schedules ticket offices for event weekends, oversees non-digital ticket fulfillment, and hires, trains, and schedules ticket representatives.

Requirements

• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Bachelor’s degree or equivalent combination of education and experience.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Strong verbal and written communication skills.
• Proven ability to manage projects from concept through implementation.
• Knowledge of current and emerging technologies impacting ticket sales and operations.
• Self-motivated with the ability to prioritize and work independently.
• Demonstrated leadership skills in a fast-paced, revenue-driven environment.
• Strong interpersonal, problem-solving, and budget management skills.
• Strategic thinker with the ability to generate innovative ideas.
• Flexibility to work evenings, weekends, and holidays as needed.
• Customer-focused with strong attention to detail and accuracy.

Nice To Haves

• Ticket office experience preferred.
• Operational knowledge of the Ticketmaster system and experience with Microsoft Dynamics CRM preferred.
• Understanding of racing and commitment to delivering an exceptional fan experience preferred.

Responsibilities

• Oversees all walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
• Supports the implementation of key Consumer Admissions strategic initiatives.
• Evaluates and recommends improvements to enhance and simplify the digital ticket fulfillment experience.
• Regularly reviews system setup to ensure consistency and an enterprise-wide view.
• Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.
• Performs other duties as assigned.

Benefits

• We offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager