CORE Program Coordinator

GREAT BASIN INSTITUTE • South Lake Tahoe, CA

12d • $24 - $24 • Onsite

About The Position

The CORE Program Coordinator is a dynamic role that supports environmental education and stewardship, historic preservation and site operations at the Taylor Creek Visitor Center and Tallac Historic Site in South Lake Tahoe, CA. The Program Coordinator is instrumental in executing day-to-day operations, volunteer management, retail management, as well as special events and programs. The coordinator reports to the Program Manager and works closely with USDA Forest Service partners to ensure collaborative goals are met. Day to day responsibilities may include volunteer training and project management; metrics and goals tracking; fundraising and event coordination; retail store management; and response to maintenance issues and/or emergency situations. This position is a temporary seasonal assignment, and will be based in South Lake Tahoe, CA from May through October. The Taylor Creek Visitor Center and Tallac Historic Site serve an estimated 150,000 - 200,000 visitors annually, in support of public education across the Tahoe Basin. The facilities are seasonally operated from late May through October and are managed through cooperative partnership between the Great Basin Institute and USDA Forest Service Lake Tahoe Basin Management Unit (LTBMU).

Requirements

• Proficiency in Google Workspaces, Microsoft, Zoom and Adobe
• Ability to lead a group of 10-40 people and speak publicly
• Excellent interpersonal skills and people management
• Strong attention to detail
• Ability to navigate point of sales system, or willingness to learn
• Ability to think creatively and solve problems with limited resources
• Ability to delegate tasks and monitor project status intermittently
• Excellent verbal and written communication skills, with the ability to tailor tone and syntax to the appropriate audience
• Valid Driver’s License for duration of the position
• Successful completion of a criminal background check is required as a condition of employment for this position.

Nice To Haves

• Preferred bachelor’s degree in business, nonprofit administration, park and resource management or a related field
• Minimum 2-4 years experience in volunteer coordination, park management, fundraising or nonprofit administration preferred
• Preferred knowledge of Lake Tahoe Basin ecosystem, policies and land and resource management agencies
• Beginner marketing and social media skills preferred

Responsibilities

• Volunteer Recruitment, Retention & Management. Maintain relationships and communications with volunteer staff; respond to queries and issues throughout the operating season
• Develop a volunteer appreciation system and foster community partnerships in support of volunteer service on public lands
• Perform volunteer orientations and on-boarding procedures
• Assist in development of volunteer trainings and job resources
• Manage internal wiki site for prompt and effective volunteer communication
• Oversee volunteer work schedule for both recreation sites
• Interpretative sales and retail management. Assist in overseeing daily gift shop operations at the Lake Tahoe visitor centers, May through October
• Train volunteers in POS usage, money-handling procedures, and storeroom standard operating procedures
• Manage sales, products, and reordering in collaboration with program managers
• Communicate clearly with supervisors and GBI finance team, with weekly updates
• Special Event & Program Support. Assist the Program Manager in implementing special events at both locations
• Assist in managing fundraising components, such as donations tracking and receiving, event pricing and set-up
• Prepare volunteers for special event jobs and responsibilities
• Assist with period-appropriate costuming and multi-organization coordination as needed
• Visitor Communication. Create program and tour flyers, social media content, and other visual materials for public use, collaborating with GBI’s Communications, Media and Marketing Assistant
• Provide customer service and information to forest visitors from diverse backgrounds

Benefits

• Health, Dental, Vision Insurance premiums are covered 100% by GBI. Available on the first day of the month following the start of employment.
• $25,000 Basic Life & AD&D insurance at no cost
• Competitive PTO accrual and paid holidays
• Access to Pro Deals
• TSA employees who serve a term under 52 weeks in duration, and have a thirty (30) day or less break between terms, and then sign a second term that (cumulatively) becomes greater than 52 weeks of employment, will be eligible for the >1-year TSA benefits (equivalent to Regular full-time employees).

What This Job Offers

• Career Level: Mid Level