On-Site Corporate Director of Operations

Oxford Suites & Hotels•Bend, OR

7d•Onsite

About The Position

At The Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. POSITION SUMMARY: The Corporate Director of Operations is the senior-most operations executive responsible for leading all day-to-day hotel operations across the company. This role provides direct oversight and strategic leadership to Area Directors and partners with property leadership to drive operational excellence, financial performance, and guest satisfaction. This position replaces the former Chief Operating Officer role and is instrumental in ensuring consistent execution of brand standards and strategic initiatives across all properties.

Requirements

Must be able to travel to the different properties that are assigned on a regular basis, up to 50% travel required
Must be able to convey information and ideas clearly
Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must be able to consistently create grammatically correct text, without spelling errors.
Must have demonstrated graphic software skills
Must have excellent organization and time management skills
Must have strong working knowledge of Microsoft Office programs
Must display exceptionally high attention to detail
Must be able to work well under pressure, in a fast paced environment
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must have excellent listening skills
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with team members and vendors
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must set exemplary example for staff.
Bachelor’s degree in Hospitality, Business, or related field preferred
Minimum 10 years of progressive hospitality operations experience, including 3–5 years in multi-unit or senior leadership
High proficiency in Microsoft Office; experience with property management systems (e.g., RoomKey) and HRIS platforms
Must be able to quickly analyze data and create executive-level reports and presentations
Long hours may be required, including nights, evenings and weekends
Overnight travel required
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally:
Must be able to work indoors or outside;
Must be able to stand on feet throughout the day;
Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;
Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Lead operational planning and execution across all hotel properties
Guide Area Directors in implementing and maintaining brand and service standards
Provide strategic leadership and direct oversight of the Purchasing Manager and Purchasing Department, ensuring procurement strategy, vendor partnerships, contract negotiations, cost controls, and inventory management processes
Support operational excellence, budget adherence, and overall financial performance of the company
Ensure hotel operations align with company goals for profitability, guest satisfaction, and compliance
Analyze property-level performance data; identify trends and opportunities
Partner with Finance on budgets, forecasts, and cost control initiatives
Evaluate KPIs across the portfolio and provide guidance for operational improvement
Work closely with revenue management teams, AD's and GMs to optimize pricing strategies, inventory controls, and channel mix. Analyze data to improve ADR, occupancy, and RevPAR across the portfolio
Coach and develop Area Directors, and indirectly support General Managers through leadership alignment
Establish clear expectations and accountability for operational leadership teams
Ensure AD's and GM's effectively use revenue management systems (RMS), property management systems (PMS), and reporting tools (e.g., IDeaS) to drive performance. Provide training and oversight to ensure property teams are utilizing tools effectively
Provide direction on talent development and succession planning
Partner with HR, Sales, Marketing, and Finance to implement company-wide initiatives
Support new openings, renovations, or transitions with operational leadership
Lead and contribute to enterprise-wide strategic projects
Ensure compliance with company policies, regulatory standards, and operational protocols
Direct AD's in Implementation of systems and processes to improve guest satisfaction scores and maintain quality assurance across the portfolio
Provide strategic direction to Area Directors in standardizing and implementing operating procedures and best practices across the portfolio, ensuring alignment, driving efficiency, and streamlining processes at all levels of operations
Conduct site visits and audits to ensure consistency in execution
Address operational risk proactively and ensure proper controls are in place
Maintain regular attendance and availability
May participate in the hotel drivers program
Perform other job-related duties as assigned