Corporate IT Support/Help Desk Analyst

Resource Management Concepts, Inc.•Lexington Park, MD

9h•$20 - $23

About The Position

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Corporate IT Support/Help Desk Analyst in Lexington Park, MD. The selected applicant will be responsible for: Effective use of Help Desk tracking and ticketing system(s) Effective verbal and written communication Maintaining professional relationship with all customers and clients in a very busy call center environment Providing technical support by responding to and resolving end-user problems Installation and configuration of new workstations, peripheral equipment, and software Documenting internal procedures Assisting with onboarding of new users One (1) year of IT support and/or IT Help Desk Experience is required. The selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies. Security Clearance: An active DoD clearance is not required to start. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information. At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current hourly range for this position will be $20-$23 an hour.

Requirements

One (1) year of IT support and/or IT Help Desk Experience is required
The selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies

Responsibilities

Effective use of Help Desk tracking and ticketing system(s)
Effective verbal and written communication
Maintaining professional relationship with all customers and clients in a very busy call center environment
Providing technical support by responding to and resolving end-user problems
Installation and configuration of new workstations, peripheral equipment, and software
Documenting internal procedures
Assisting with onboarding of new users