CPG Ecommerce Operations Manager

Tricoci Salon | Spa • Schaumburg, IL

16h

About The Position

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.
The Ecommerce Operations Manager owns day to day ecommerce and marketplace operations across the Tricoci CPG portfolio which includes Tricoci Haircare, Tricoci Skincare, and Nutrire, with a primary focus on retailer.com and marketplace execution. The Ecommerce Operations Manager ensures listings, merchandising, pricing, promotions, and technical execution are accurate, optimized, and conversion focused across Retailer.com wholesale, Retailer.com Marketplace, Amazon, Tricoci and Nutrire DTC.
This is a highly operational role responsible for running the digital shelf, managing agency and platform partners, and ensuring all PDPs, brand stores, and commercial calendars are executed with precision. The role partners closely with Marketing, Supply Chain, Sales, and Finance to drive revenue, maintain brand standards, and support retail expansion.

Requirements

• Bachelor's degree in Marketing, Data Science, Business, or a related field (Master’s Degree/MBA preferred
• 5 to 8 years of ecommerce or marketplace operations experience with hands on ownership
• Direct experience managing DTC, Wholesale Retailer.coms, and/or Amazon ecommerce channels.
• Highly detail oriented with strong operational rigor and follow through
• Comfortable managing multiple channels and priorities simultaneously
• Strong analytical skills and ability to translate data into actions

Nice To Haves

• Beauty, prestige, or specialty retail ecommerce background
• Amazon Brand Registry and catalog management experience
• Experience with PowerReviews or ratings and review syndication
• Experience with Shopify analytics, GA4, and Amazon Brand Analytics
• Experience managing agencies or external marketplace partners

Responsibilities

• Own day-to-day retailer.com execution including PDP accuracy, imagery, copy, attributes, pricing, inventory visibility, promotions, and launch readiness
• Ensure all listings meet retailer requirements and brand standards across PDP content, taxonomy, SEO attributes, and merchandising hierarchy
• Manage promotional setup and commercial calendar execution
• Monitor digital shelf health including search ranking, ratings and reviews, and content compliance
• Partner cross-functionally to align inventory flow and launch timing
• Manage Amazon Seller Central operations including FBA inventory management, Brand Registry, A+ content, catalog health, and case management
• Oversee marketplace platform setup, feeds, item setup, pricing, and inventory coordination
• Monitor buy box ownership, unauthorized sellers, search ranking, ratings and reviews, and content accuracy
• Optimize listings for discoverability, conversion, and brand integrity
• Manage the external agency supporting marketplace execution and performance
• Own day to day operations for Nutrire.com including site merchandising, PDP accuracy, navigation, promotions, bundles, and campaign execution.
• Build and execute activation calendar across Nutrire.com including launches, GWPs, bundles, subscriptions, and promotional events.
• Support Tricoci.com product merchandising and PDP accuracy for CPG items
• Partner with lifecycle and paid teams on landing pages and conversion optimization.
• Own on site SEO across Nutrire.com sitewide and Tricoci.com Shop including keyword strategy, metadata, URL structure, and internal linking
• Monitor rankings, traffic, and conversion from organic search and identify gaps
• Ensure SEO best practices are maintained during site updates, launches, and migrations
• Maintain consistent PDP structure and content hierarchy across all channels
• Ensure ratings and reviews syndication across DTC, Retailer.com, and Amazon
• Support brand store updates and merchandising refreshes tied to campaigns and launches
• Build and maintain weekly dashboards covering sales, conversion, traffic, and channel performance
• Track marketplace velocity, buy box ownership, search ranking, and promo ROI
• Identify performance issues and implement corrective actions quickly
• Partner with Finance and Supply Chain on forecasting inputs and inventory risk flags
• Partner with Marketing on launch timing, creative assets, and campaign alignment
• Partner with Supply Chain on inventory flow, replenishment, and retailer forecasts
• Partner with Marketing on retailer requirements and digital shelf expectations

Benefits

• Competitive pay
• Employee discounts ( 25-50% off services, retail and more!).
• Growth opportunities within a diverse, inclusive and fun working environment
• Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability
• Critical Illness, Group Accident and Hospital Indemnity insurance are available
• Company matching 401(k) Plan
• Wellness benefits including EAP with 5 free sessions (per situation)
• Unlimited flexible time off
• This role may be eligible for bonus.
• Health insurance and 401(k) available after meeting eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level