Credential Evaluation Specialist

Saint Leo University Brasil•Tucson, AZ

About The Position

The Credential Evaluation Specialist is responsible for the review, evaluation, equation, and processing of program credit for new, continuing, returning, and potential students. This position provides professional assistance and serves as a resource for students, staff, and faculty in determining appropriate interpretation and application of university policies and procedures as they relate to transfer credit. The Credential Evaluation Specialist partners with academic deans and chairs to set appropriate course equivalencies and substitutions, and ensures credits are applied equitably and consistently university-wide. They apply skill, care, and diligence when program evaluation adjustments are necessary.

Requirements

Bachelor’s Degree from an accredited institution in any discipline, 2 years work experience (preferably in higher education), or any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Progressively responsible experience and/or equivalent combination of education and experience and training that provides required knowledge, skills and abilities.
Excellent comprehensive reasoning and analytical ability.
Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university.
Dedication to customer satisfaction by providing timely and accurate services.
Skills in active listening, critical thinking, verbal and written communication.
Multicultural competencies; ability to work with diverse populations in a team environment.
Analyze and evaluate a situation to address/route appropriately.
Ability to build relationships across a wide-range of constituents.
Ability to handle multiple work unit priorities and projects independently.
Ability to work with accuracy and diligence, with emphasis to details.
Ability to multi-task and prioritize competing deadlines in a high-volume fast-paced environment.
Ability to maintain confidentiality.
Ability to adapt, change and learn new procedures.
Advanced organizational skills and ability to prioritize tasks during high volume work times and to switch between tasks if required.
Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
Proficiency in MS Office and other related technologies or ability to assimilate quickly.
Knowledge of common higher education standards, policies and procedures.

Nice To Haves

Student Information System experience preferred.

Responsibilities

Validate the authenticity of each document received for evaluation and confirm accuracy against student data in the student information system (SIS).
Prepare incoming documents, evaluate, assess, and determine transfer credit equivalencies from external sources for each transcript for new, existing, and returning students.
Utilize Transfer Credit Equivalency automation system/OCR tool (i.e. Process Maker) for processing workflow; validate integrations with student information system and document management system
Ensure accuracy of applied credits by evaluating the degree audit/evaluation for each student.
Confirm and apply degree waivers for applicable associate and bachelor’s degrees.
Process requests for course substitutions, waivers, or other applicable credit adjustments
Process student program change declarations including major changes or additional majors, minors, specializations, and pursuit or honors program, for all modalities
Research and update erroneous information in student’s records.
Identify trends among program evaluation errors and provide plan for corrective action.
Research and update institution information in the student information system (SIS).
Assess and approve transient courses to transfer back to SLU.
Gather and evaluate data from external agencies to present for resolution by academic chairs or deans.
Partner with department chairs and deans to establish course equivalency, substitution, and/or transfer approvals when necessary and assign accordingly in the SIS.
Assess and update the equivalency library and institutional listings at set intervals.
Counsel and assist university personnel regarding transfer credit and degree evaluations.
Mentor and provide on-going training to Registrar team relating to evaluations topics.
Work with admissions and athletics to complete unofficial transfer evaluations for potential students.
Assist with data entry and processing of student records, including but not limited to: demographic updates, registration, withdrawals, grade changes, and sanctions.
Assist with external reporting processes, when needed.
Help to maintain eTrieve document imaging system, such as monitoring filing status.
Assist in the research and management of archived records.
Maintain relevant and up-to-date knowledge of transfer credit policies, articulation agreements and catalog requirements.
Review and incorporate research material from various professional organizations and publications to continuously update equivalencies and transfer policies.
Aid in keeping office Standard Operating Procedure documents related to the role current.
Assist faculty, staff, and students as needed.
Contribute to the training of other positions within the team and student workers.
Provide back-up assistance for phone lines, mail, diploma mailing, and other office functions.
Engage in special projects and committees as assigned.
Maintain confidentiality of information and act with discretion.
Professionally and clearly communicate via Zoom (phone or virtual video calls), email, and face-to-face interactions with students, staff, and faculty.
Contribute to the success of official events, including, but not limited to commencement.
Perform other duties as assigned.

Benefits

Available benefits based on employment status (Full Time vs Part Time).
FREE Tuition - Employee, Spouse, and Dependents
Tuition Exchange Opportunity - Dependent of Employees
Generous Paid Leave - Sick, Vacation, and Holidays
Comprehensive Group Health Plan (Medical, Dental, and Vision)
Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
100% Employer-Funded Health Reimbursement Account
100% Employer-Paid Short Term Disability Insurance
100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
Employer-provided life insurance
Discounted On-Campus Dining Meal Plans
Nationwide Pet Insurance
Flexible Spending Accounts
403b Retirement Plan
Wellness Center Eligibility based on meeting required service period