Credit Card Specialist

Dickinson Financial Corp•Kansas City, MO

1d•$18

About The Position

The Credit Card Specialist I plays a vital role in the credit card operations of the organization. This entry-level position requires a keen eye for detail, excellent customer service skills, and a strong willingness to learn and grow in the field of credit card management. As a Credit Card Specialist I, you will support various credit card processes, assist customers with inquiries, and ensure compliance with industry regulations.

Requirements

Must work well in a fast-paced environment.
Must be able to multi-task to meet deadlines.
Must show strong initiative.
Must be able to prioritize workload independently.
Possess good organizational skills.
Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner always.
Must have strong familiarity and working knowledge of MS Excel software.
High school diploma or equivalent, required.
3 years of experience in banking operations, required.
Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards.

Responsibilities

Answering incoming phones calls and responding to written correspondence.
Researching outages on General Ledger accounts used by the department.
Performing balance transfers per customer requests.
Monitoring daily reports including foreign transaction report, Activity on accounts. blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report.
Completing the Daily settlement reports with Fidelity Information Systems.
Posting payments and adjustments to the credit cards.
Responding to LiveCycle tickets.
Checking the mail from customers and branches.
Maintaining the credit card logs.
Performing maintenance on customer credit card accounts.
Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications.
Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval).
Researching Bankruptcy notices and marking accounts as such in FIS.
Completing the FIN/CEN reports for the Compliance department.
Input new card to FIS for issue to customer.
Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success.
Maintains client information in complete confidence.
Completes other specified duties as assigned.
Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.