Credit Solutions Specialist - SHL

Credit Human Careers • San Antonio, TX

2d • Onsite

About The Position

We are seeking a Credit Solutions Specialist for the Sustainable Home Credit Solution Department. The role of the Credit Solutions Specialist is to provide additional support to the Portfolio Manager, Credit Solutions and Loss Mitigation, and the broader Credit Solutions team. The incumbent must have strong interpersonal skills, the ability to clearly and effectively communicate cross-functionally, exercise sound judgment, and work independently with minimal supervision. Additionally, the Credit Solutions Specialist must be able to anticipate issues based on observations and determine the necessary corrective actions to mitigate impacts. A key requirement for this role is a legal background in credit and collections , including experience with: Filing and managing judgments and bankruptcies Negotiating reaffirmation agreements Coordinating and executing wage garnishments The Credit Solutions Specialist (CSS) is accountable for assisting members and employees with resolving loan delinquency, especially on complex issues and other account problems affecting loan repayment. If you have loan processing or customer service experience, you should apply right away! Highlights: Audit the queues weekly to monitor quality and quantity of work per CSA Ensure 1st pay defaults are worked and referred for assistance as needed Report suspicious activity in a timely fashion Review collection efforts to ensure all letters have been generated Confirm all collection efforts have been exhausted prior to filing legal Assist internal and external members to resolve inquiries and issues as needed

Requirements

• 1 to 2 years of loan collections experience and/or customer service experience in consumer finance
• legal background in credit and collections , including experience with: Filing and managing judgments and bankruptcies Negotiating reaffirmation agreements Coordinating and executing wage garnishments
• Proficient PC Skills with a strong knowledge of Microsoft Excel and Microsoft Word
• Excellent Communication Skills
• Strong Time Management Skills
• Detail Oriented
• Strong Organizational Skills
• High School Diploma

Nice To Haves

• Indirect lending or auto finance experience
• PowerPoint

Responsibilities

• Audit the queues weekly to monitor quality and quantity of work per CSA
• Ensure 1st pay defaults are worked and referred for assistance as needed
• Report suspicious activity in a timely fashion
• Review collection efforts to ensure all letters have been generated
• Confirm all collection efforts have been exhausted prior to filing legal
• Assist internal and external members to resolve inquiries and issues as needed

Benefits

• Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED