Credit Solutions Specialist

Elements Financial • Indianapolis, IN

1d • Hybrid

About The Position

This is an exciting opportunity to join our skilled Asset Recovery Team; but first, here is a little bit about Elements Financial:

WE MAKE MONDAYS MORE ENJOYABLE.

There are many ways to describe the Elements culture: fun, meaningful, supportive, and full of opportunities. See here for more information - https://www.elements.org/careers/our-culture/ [https://www.elements.org/careers/our-culture/]

Today we serve the employees of 150+ organizations around the U.S. We currently rank among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology.

Now let's get into this exciting role!

This is a hybrid role that requires some on-site work (inside our Indianapolis, Indiana office). In addition to the on-site duties, there are additional responsibilities that can be completed outside of the office, resulting in this being a hybrid role.

Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success. This position assists the Asset Recovery team with providing personalized, consistent, and quality service.

You will learn how to be the expert to best serve our members:

Responsible for collection of moderately past due auto loans, mortgages, credit cards, and student loan accounts to prevent potential charge-offs in accordance with internal guidelines and applicable Federal and State laws. Relies on experience and judgment to make sound decisions.
Responsible for suggesting workout solutions to recommend the most effective loss mitigation option to achieve low delinquency and final resolution resulting in the greatest potential for continued payments.
Responsible for handling all DRN Alerts and impound notifications.
Responsible for ensuring all right to cure notices and final demand letters are sent prior to foreclosure or repossession.
Responsible for ensuring all NCCI door knocks are issued prior to charge-off.
Responsible for the handling of all deceased cases and the filing of Probate Finder claims.
Responsible for skip-tracing to seek new information on our borrowers.
Assist in the lower-tier delinquency as needed.

You will make a difference as you live out our purpose: 

Assist the AVP Asset Recovery with establishing and managing charge-off recovery strategies, including outsourcing to attorneys and third-party collection firms.
Assist in the Charge-Off process for system maintenance and letter mailing.
Assist in the development and maintenance of all systems utilized in the Asset Recovery Department.
Participate in other projects and duties as assigned.

You will help grow the business:

Assist in the development and maintenance of all systems utilized in the Asset Recovery Department.
Assist in the maintaining and enhancing key departmental reports and assisting with new reports. 

You will continue to grow professionally:

Continue to develop knowledge of industry practices, products and professional growth.
Participate in appropriate learning opportunities to maintain expertise.

Requirements

• A minimum of 3 to 5 years collection experience required.
• High school degree required - college degree preferred.
• Must have the ability to interpret credit reports, loan applications and other financial information that apply to day-to-day collection activities.
• Must maintain a thorough knowledge of the federal bankruptcy code, FDCPA, and any other regulations impacting member accounts.
• Must possess excellent analytical, organizational, and communication skills.
• High level of customer service and interpersonal skills
• Strong attention to detail and problem-solving skills.
• Strong collaboration and communication skills.
• Ability to leverage skills, knowledge, and experience to invest in our community.
• Ability to foster an inclusive environment that promotes belonging.
• A focus on respect and excellent service to both external and internal (team) members.
• A proven track record of integrity with a demonstrated ability to build trust.

Nice To Haves

• Microsoft Office knowledge preferred.
• Knowledge of a dialer system preferred.

Responsibilities

• Responsible for collection of moderately past due auto loans, mortgages, credit cards, and student loan accounts to prevent potential charge-offs in accordance with internal guidelines and applicable Federal and State laws.
• Responsible for suggesting workout solutions to recommend the most effective loss mitigation option to achieve low delinquency and final resolution resulting in the greatest potential for continued payments.
• Responsible for handling all DRN Alerts and impound notifications.
• Responsible for ensuring all right to cure notices and final demand letters are sent prior to foreclosure or repossession.
• Responsible for ensuring all NCCI door knocks are issued prior to charge-off.
• Responsible for the handling of all deceased cases and the filing of Probate Finder claims.
• Responsible for skip-tracing to seek new information on our borrowers.
• Assist in the lower-tier delinquency as needed.
• Assist the AVP Asset Recovery with establishing and managing charge-off recovery strategies, including outsourcing to attorneys and third-party collection firms.
• Assist in the Charge-Off process for system maintenance and letter mailing.
• Assist in the development and maintenance of all systems utilized in the Asset Recovery Department.
• Participate in other projects and duties as assigned.
• Assist in the development and maintenance of all systems utilized in the Asset Recovery Department.
• Assist in the maintaining and enhancing key departmental reports and assisting with new reports.
• Continue to develop knowledge of industry practices, products and professional growth.
• Participate in appropriate learning opportunities to maintain expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED