Critical Systems Technician IV, Switchgear

CPG Beyond•Ashburn, VA

About The Position

The Critical Systems Technician IV, Switchgear duties and obligations include, but are not limited to start-up, commissioning, repairs, preventive maintenance, ongoing troubleshooting, and servicing state of the art mission critical electrical equipment.

Requirements

High school or equivalent preferred.
Bachelor’s Degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience. Military training is an acceptable equivalent to a formal degree.
7+ years of field repair / customer service experience with ups, electrical, electro-mechanical or electronics related equipment or equivalent military equipment experience required. Three to five years of mission critical specific product experience required. Knowledge of Critical Power Systems.
Experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, generators, etc.
Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.
Ability to train, influence and motivate team members.
Experience writing JHAs, MOPS, technical reports and procedures.
Excellent written and oral communication skills.
Outstanding Customer relations skills.
Ability to make independent decisions.
Maintain valid state vehicle operator's license.
US Citizenship
Technical Writing skills, including use of Word, Excel, MS Project.
Technical and troubleshooting skills.
Testing experience per NETA and NICET.
Ability to supervise multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Nice To Haves

NETA/NICET Level 2 or 3 preferred.

Responsibilities

Review technical specifications with sales team and project managers to identify field operations scope of project as defined in CPG bid packages.
Interface with sales team to ensure proper specification compliance.
Review of Submittal Packages
Review equipment specifications to ensure systems meet facility requirements.
Attending factory witness testing as required.
Follow-up with Factory Project Managers to ensure punch list items identified during factory witness test are resolved before shipment.
Ensure factory punch list items identified as field repairable are completed when the equipment arrives on-site.
Interface with engineering, quality, and product support as required.
Conduct a formal and comprehensive discussion of the elements and scope of work and change order policy/process.
Ensure regular scheduled meetings are held between the field PM, Sales, and the customer.
Advise Field Service Management of project staffing requirements.
Interface with contractors, vendors, and customers, acting as a site single point of contact.
Provide job specific technical support.
Work with Field Management and Scheduling to ensure site staffing/scheduling meets job requirements.
Coordinate all site testing, 3rd party labor, and test equipment as required.
Interface with the factory to resolve any site related technical issues.
Identify manpower/labor requirements based on work specification.
Develop overall project schedule and monitor ongoing potential impacts.
Identify and report potential margin impacts.
Identify and report on work requested outside of the original scope ensuring change orders are generated.
Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
Direct feedback to the responsible CPG Project Manager for problem resolution.
Provide required site documentation per project specification.
Obtain the customer’s final acceptance at job completion by project specification.
Coordinate specialized commissioning/testing of systems.
Conduct specific familiarization training for customers and field engineers.
Provide technical support to regional personnel in management direction.
Conduct site visits during regional travels at management direction.
Respond to service calls as required.
Ability to travel up to 75% of time
Perform preventive maintenance services (PM) on contracted gear and other components.
Coordinate communications to field and factory as to lessons learned during projects.
Other duties as assigned by Field Service Manager and Regional Service Director