CRM Developer / Administrator

Allied Machine & Engineering • Dover, OH

8d

About The Position

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. Duties & responsibilities: In-depth knowledge of CRM products and their functionalities. Ensure optimal performance of CRM system and products. Maintain CRM databases. Evaluate and install new releases, as well as provide training and support. Responsible for all CRM system change requests. Manage CRM roles, profiles, sharing rules, workflows, and groups. Work with management to ensure that process functionality is understood. Be proactive with continuous learning to improve the current CRM system. Recommend software upgrades and solutions to optimize operational efficiency. Develop and maintain the integrations used with the CRM system. Build custom reports and dashboards. Troubleshoot issues. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configuration, process, workflow, and reporting. Create and administer training to existing or new users/groups and provide one to one training to end users on an on‐going basis. Document processes. Other duties as assigned. Qualifications Education: 2-year degree in Computer Science or Information Systems required. 4-year degree preferred. Experience: 1-2 years of CRM experience preferred. 1-2 years of experience in software development preferred. 1-2 years of experience programming Preferred skills: Excellent communication skills Project Management Detail oriented Aptitude in problem-solving Ability to manage priorities and workflow.

Requirements

• 2-year degree in Computer Science or Information Systems required.
• 1-2 years of CRM experience preferred.
• 1-2 years of experience in software development preferred.
• 1-2 years of experience programming
• Excellent communication skills
• Project Management
• Detail oriented
• Aptitude in problem-solving
• Ability to manage priorities and workflow.

Responsibilities

• In-depth knowledge of CRM products and their functionalities.
• Ensure optimal performance of CRM system and products.
• Maintain CRM databases.
• Evaluate and install new releases, as well as provide training and support.
• Responsible for all CRM system change requests.
• Manage CRM roles, profiles, sharing rules, workflows, and groups.
• Work with management to ensure that process functionality is understood.
• Be proactive with continuous learning to improve the current CRM system.
• Recommend software upgrades and solutions to optimize operational efficiency.
• Develop and maintain the integrations used with the CRM system.
• Build custom reports and dashboards.
• Troubleshoot issues.
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configuration, process, workflow, and reporting.
• Create and administer training to existing or new users/groups and provide one to one training to end users on an on‐going basis.
• Document processes.
• Other duties as assigned.

Benefits

• Competitive wages and increases
• Paid time off that begins to accrue immediately
• Paid holidays
• Healthcare, dental, and vision insurance
• Clean, safe working conditions
• Climate controlled (72° year-round)
• Bonus incentive program
• 401k Plan with a generous company match
• Apprenticeship program
• Tuition assistance program
• Opportunities to interact with company leadership
• Local discounts at Pulp and other area businesses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree